Joshua McBride
Brown City,MI
Summary
Enthusiastic IT professional with over 12 years of experience specializing in system upgrades, IT infrastructure management, and dedicated healthcare IT support. Proficient in task prioritization, customer service, and advanced troubleshooting. Adept at coordinating with teams and stakeholders to ensure seamless IT operations in fast-paced environments. Skilled in supporting a broad range of IT components, including telecom, printers, and servers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technology Specialist
HCLTech
2021.11 - Current
- Managed and supported IT hardware including laptops, desktops, monitors, telecom systems, printers, and server support
- Coordinated with over 20 stakeholders for critical system upgrades and application support, ensuring timely project completion and minimal disruption
- Rapidly resolved technical issues onsite, reducing system downtime by 40% and improving user productivity
- Spearheaded the upgrade from Win 7 to Win 10 for 500+ user profiles, streamlining operations and enhancing security.
- Supported major upgrades for health system applications affecting 1000+ users, and conducted comprehensive training sessions to enhance system adoption
- Utilized Active Directory to manage over 800 user accounts and workstations, significantly improving system organization and access control
- Ensured robust system security by implementing regular software patches and updates, reducing vulnerability incidents by 30%
- Demonstrated extensive knowledge by optimizing software, hardware, and network systems, increasing system efficiency by 25%
- Maintained and troubleshot complex IT systems, reducing critical incidents by 50%
- Led development and implementation of a new tech monitoring tool, improving IT asset tracking by 45%.
Computer Repair Technician
Ascension Technology
2017.10 - 2022.11
- Performed installations and upgrades of hardware and software systems for healthcare facilities
- Configured network drivers and peripherals, enhancing connectivity and performance
- Utilized Active Directory for effective user management and security protocols
- Delivered on-site and remote support, improving system reliability and user satisfaction.
- Disassembled computers to perform diagnostics and check for repair needs.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Maintained office PCs, networks and mobile devices.
- Maintained 1500+ company computers by troubleshooting and performing needed repairs
Senior Service Desk Analyst
Ascension Information Services
2012.11 - 2017.10
- Managed service desk operations, including troubleshooting and real-time problem resolution over the phone
- Trained and mentored new service desk personnel, optimizing team performance and efficiency.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
Education
Associate of Arts in IT/Networking -
University of Phoenix
Troy, MI01.2013
High School Diploma -
Roff High School
Roff, OK01.2000
Skills
- Maintaining network security
- Technical Support
- Logging support tickets
- Network Administration
- Equipment Setup
- Hardware maintenance
- Information Security
Certification
Coursera Certification: Architecting with Google Compute Engine
Timeline
Technology Specialist
HCLTech
2021.11 - Current
Computer Repair Technician
Ascension Technology
2017.10 - 2022.11
Senior Service Desk Analyst
Ascension Information Services
2012.11 - 2017.10
Associate of Arts in IT/Networking -
University of Phoenix
High School Diploma -
Roff High School
Coursera Certification: Architecting with Google Compute Engine
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