Joshua McCall, CALP
Fuquay-Varina,NC
Summary
Dedicated and detail-oriented Senior Leasing Representative in the Raleigh/Triangle real estate market with a proven track record of maintaining high occupancy rates and ensuring tenant satisfaction. Efficiently handles property maintenance and administrative tasks, excels in lease negotiations, rent collection, payroll, and deposit accounting. Proficient in using Yardi to streamline operations and enhance productivity. Strong communication and problem-solving abilities, committed to providing exceptional service and fostering positive tenant relationships.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Leasing Representative
PRG Communities, Woodcreek Apartments
01.2023 - Current
- Client Needs Assessment: Expertly assess prospective tenants’ requirements and recommend appropriate apartment units to meet their needs
- Leasing Documentation: Proficient in preparing and executing leasing documents, including rental applications, lease agreements, and addenda
- Occupancy Enhancement: Achieved an increase in occupancy rates from 90% to 98% through the implementation of innovative digital marketing strategies and resident retention programs
- Yardi Software Expertise: Skilled in managing lease renewals, processing late payments, handling non-sufficient funds (NSF) transactions, conducting deposit accounting, and utilizing Checkscan processes within Yardi property management software
Lead Server
Texas Roadhouse Restaurant
01.2018 - 01.2024
- Customer Service: Ensured customer satisfaction by delivering exceptional dining experiences, resulting in repeat guests
- Sales: Proficient in upselling menu items to increase sales and enhance customer dining experiences
- Leadership: Provided leadership and training to new employees, fostering a collaborative and efficient work environment
Education
General Studies
Yavapai Community College
Prescott, AZ01-2007
High School Diploma -
Fort Osage High School
Independence, MO07-2006
Skills
- Yardi CRM software proficiency
- Content creation
- Analytics
- Communication
- Creativity
- Strategic thinking
- Client Relations
- Customer service expertise
- Fair housing regulations
- Property management
- Social media marketing
- Lease renewals
Accomplishments
- Achieved annual occupancy of 96% through marketing and renewals.
- Supervised team of 3 staff members.
- Maintaining a Reputation score of 900 through all social media comments.
Certification
- CALP (Certified Apartment Leasing Proffesional) NAA January, 2024
Timeline
Senior Leasing Representative
PRG Communities, Woodcreek Apartments
01.2023 - Current
Lead Server
Texas Roadhouse Restaurant
01.2018 - 01.2024
General Studies
Yavapai Community College
High School Diploma -
Fort Osage High School