Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Hi, I’m

Joshua McCarty

Gulfport,MS

Summary

Seasoned Information technology specialist with multiple years of experience delivering critical on-site technical support and consulting services. Practiced at offering hands-on monitoring and troubleshooting to resolve problematic hardware and software issues. Special focus on drafting customized upgrade and migration plans to meet organizational threshold levels. Detail-oriented approach to research and IT project document compilation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
years of professional experience
1
Certification

Work History

Keesler Air Force Base
Biloxi, MS

System Support Specialist
10.2022 - Current

Job overview

  • Resolved service requests by individually troubleshooting and addressing user issues.
  • Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.
  • Trained users to operate and manage hardware and software.
  • Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients.
  • Designed and customized implementations to provide system integrity and security.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Configured hardware devices and software settings to optimize network performance.
  • Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Imaged OS and software deployments throughout system and addressed implementation concerns.
  • Conferred with staff, users and management to establish requirements for new systems or modifications.

GAP

IT Analyst
06.2021 - 10.2022

Job overview

  • Onboarding/off-boarding and change boarding workflows
  • Technical support end-user support via telephone, email, or web chat
  • Go through software changes and review them prior to implementation to stores
  • Respond to end-user problems based on standard procedures
  • Correctly track incidents and calls, being entered into the database timely and accurately
  • Critically analyze network infrastructure needs for company
  • Setup and deploy It equipment, while monitoring systems
  • Navigate and troubleshoot applications like microsoft office suite/office 365, word, excel, outlook, teams, sharepoint, zoom
  • Use Meraki to analyze traffic coming to and from the network
  • Test websites before blocks or unblocks are implemented in the Fortiguard Web Filter
  • Track tasks assigned to my team and meet SLA requirements monthly
  • Created tasks and partnered with third party vendors to help resolve infrastructure issues
  • Troubleshooted all POS systems within store’s infrastructure
  • Create and Update user accounts using active directory
  • Followed up with employees to make sure issues have been resolved (proactively)

Army National Guard

Engineer
07.2016 - 07.2022

Job overview

  • Managed and trained new recruits in combat and tactical warfare.
  • Operated and maintained armored vehicles.
  • Trained, coached and mentored military units to improve readiness and abilities.
  • Ordered and sorted supplies and equipment needed for unit activities.
  • Reviewed and assessed complex documentation for combat, weapon systems and anti-terrorism programs.
  • Reviewed and updated command initiatives and directives.
  • Trained, coached and mentored military units to improve readiness and training.
  • Responded to potentially unsafe and dangerous situations and recommended relevant course of action.
  • Monitored gate activities, controlled traffic and responded to emergencies on base.
  • Optimized efforts for military personnel and civilian contractor teams in execution and delivery of command operations.
  • Safeguarded and stored classified information to maintain confidentiality.

Cocolevio LLC

Help Desk Technician
02.2021 - 11.2021

Job overview

  • Responsible for resolving tickets submitted by employees and third party staff
  • Diagnosed and repaired issues submitted by ticket system & calls consisting of but not limited to network printer installs, lab setups, email configuration, virus removal, hardware failures and software issues
  • Submitted documentation of the day’s results
  • Utilized (RDP) for employee assistance to help solve problems remotely
  • Utilized active directory to enable/disable user accounts provided first level Technical support on computing products and/or peripherals
  • Assigned incidents in-line with documented guidelines and procedures using (SNOW)
  • Concisely logged and tracked details of solutions provided to resolve customer issues while maintaining and updating employee database
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Oversaw daily performance of computer systems.
  • Assisted with setup with third party vendors for installation of peripherals/printers/scanners/ tablets/workstations/macs/IOS/Android
  • Consistently meet SLA requirements for each month

Gigabite Gurus
Bay Saint Louis, Mississippi (MS)

SOC Analyst Intern
06.2021 - 11.2021

Job overview

  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • Monitored server event logs to identify and resolve performance and security issues.
  • Audited networks and security systems to identify vulnerabilities.
  • Built firewalls and encrypted data to secure confidential information.
  • Created and implemented Active Directory group policy settings to manage workstations.
  • Analyzed security procedure violations and developed plans to prevent recurrence.
  • Learned about latest security threats from blogs and online publications.
  • Reviewed security bulletins and vulnerability patch releases.
  • Installed system updates, patched programs and optimized functionality.

Veterans Affairs
Gulfport, MS

Computer Assistant
05.2018 - 05.2019

Job overview

  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained records of data communication transactions, problems and remedial actions or installation activities.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Oversaw daily performance of computer systems.
  • Conferred with staff, users and management to establish requirements for new systems or modifications.
  • Inspected equipment and read order sheets to prepare for delivery to users.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Automated office operations while managing record tracking and data communications.

Education

Mississippi Gulf Coast Community College
Perkinston, MS

Associate of Arts from Cybersecurity
05.2021

University Overview

Skills

  • Proficient in operating systems such as Windows, Linux and MacOS
  • Strong knowledge of networking concepts, protocols, and hardware
  • Experience with virtualization technologies, including VMware and Hyper-V
  • Familiarity with cloud computing platforms such as AWS and Azure
  • Strong understanding of security frameworks such as NIST and ISO
  • Experience with security tools such as vulnerability scanners, SIEM, and firewalls
  • User Training
  • Training & Development
  • Reliable & Trustworthy
  • Critical Thinking
  • Team Building
  • Team Management
  • Microsoft Office
  • Customer Service
  • Supervision & Leadership
  • Problem Resolution

Websites

Certification

  • CompTIA Security+

Timeline

System Support Specialist
Keesler Air Force Base
10.2022 - Current
IT Analyst
GAP
06.2021 - 10.2022
SOC Analyst Intern
Gigabite Gurus
06.2021 - 11.2021
Help Desk Technician
Cocolevio LLC
02.2021 - 11.2021
Computer Assistant
Veterans Affairs
05.2018 - 05.2019
Engineer
Army National Guard
07.2016 - 07.2022
Mississippi Gulf Coast Community College
Associate of Arts from Cybersecurity

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Joshua McCarty