Joshua McClanahan
Delbarton,WV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
CSR, Sales
Marathon Gas Station
08.2023 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Negotiated contracts successfully, securing favorable terms for both parties involved in transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Fry Cook
Wendys Restaurant
03.2023 - 06.2023
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Operated grills, fryers and ovens to cook food items.
- Cleaned and sanitized work areas, utensils and equipment.
- Delivered consistent flavor profiles by closely following established recipes and seasoning guidelines.
- Read food order slips or received verbal instructions to properly prepare and cook food.
Education
High School Diploma -
Mingo Central High School
Delbarton06.2023
Skills
- Empathy and patience
- Performance Tracking
- Product Knowledge Expertise
- Customer Relations
- Order Processing
- Key holder experience
- Store maintenance
- Paperwork Processing
- Payment Processing
- Critical Thinking
- Customer Service
- Professional telephone demeanor
Languages
Spanish
Limited Working
Timeline
CSR, Sales
Marathon Gas Station
08.2023 - Current
Fry Cook
Wendys Restaurant
03.2023 - 06.2023
High School Diploma -
Mingo Central High School