JOSHUA MCCOMBS
Terrell,USA
Summary
Results-driven professional with experience in customer service, operations, and team leadership. Proven ability to enhance customer satisfaction, support sales initiatives, and improve workflow efficiency. Strong communicator with a track record of building relationships, solving problems, and driving performance in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Break Packer Order Filler
Walmart Fulfillment Center
Troutman
10.2025 - Current
- Meet and exceed daily productivity and accuracy goals.
- Maintain 98% accuracy in order fulfillment.
- Ensure quality control and minimizing errors.
- Collaborate with team members to improve workflow efficiency.
- Identify and resolve workflow issues.
Customer Service Monitoring Representative
ADT
WFH
07.2023 - 10.2025
- Managed 30+ daily customer interactions to address inquiries and resolve issues promptly.
- Evaluated customer needs and delivered tailored solutions to enhance retention rates.
- Maintained accurate documentation to ensure compliance and efficiency.
- Partnered with cross-functional teams to streamline service delivery processes.
Machine Operator
3A Composite
Statesville, USA
04.2022 - 06.2023
- Ensured product quality through thorough inspections and accuracy checks.
- Improved workflow efficiency through process adjustments.
- Reduced downtime by performing preventive maintenance.
- Coordinated materials and inventory management to achieve production goals.
Management/ Server
Chili's Bar & Grill
Greer, USA
02.2008 - 04.2022
- Managed cash handling while training team members to elevate service quality.
- Delivered high-quality service, increasing customer satisfaction.
- Resolved 40% of customer complaints, improving overall satisfaction.
- Established customer relationships to enhance engagement and foster loyalty.
- Assisted sales team in upselling products to enhance revenue.
- Assisted with internal and external communications regarding business objectives.
Production ESA Associate
BMW Facility
Greer, USA
07.2020 - 01.2022
- Monitored production processes, ensuring adherence to quality standards and compliance regulations.
- Identified and resolved workflow issues to improve productivity.
- Analyzed costs and materials, identifying opportunities to enhance operational efficiency.
- Maintained accurate performance reports, facilitating informed decision-making.
Education
Associate's Degree - Business Administration
Mitchell Community College
Statesville, NCSkills
- Inventory management
- Order accuracy
- Product handling
- Safety compliance
- Customer service
- Process optimization
- Quality assurance
- Time management techniques
- Salesforce CRM proficiency
- Technology skills
- Microsoft Office Suite expertise
- Problem-solving abilities
- Critical thinking skills
- Team collaboration
- Adaptability and learning agility
- Communication skills
Timeline
Break Packer Order Filler
Walmart Fulfillment Center
10.2025 - Current
Customer Service Monitoring Representative
ADT
07.2023 - 10.2025
Machine Operator
3A Composite
04.2022 - 06.2023
Production ESA Associate
BMW Facility
07.2020 - 01.2022
Management/ Server
Chili's Bar & Grill
02.2008 - 04.2022
Associate's Degree - Business Administration
Mitchell Community College