Joshua McDermott
Royersford,PA
Summary
Accomplished operations and customer service professional with expertise in operations management, team leadership, and client relations. Focused on enhancing customer satisfaction, streamlining processes, and driving business growth. Strong communicator and problem solver dedicated to delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Operations Manager
LA Fitness
Broomall, Pennsylvania
09.2025 - Current
- Implemented quality control measures to ensure compliance with health regulations.
- Collaborated with vendors to negotiate contracts and ensure timely deliveries of supplies.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Measured and reviewed performance via KPIs and metrics.
Sales Manager
IM Borden Group
Feasterville, Pennsylvania
04.2025 - 09.2026
- Led sales team to develop effective strategies for client engagement.
- Managed customer relationships to enhance satisfaction and retention rates.
- Trained new sales representatives on company products and sales techniques.
- Developed sales forecasts to guide inventory management and resource allocation.
- Established relationships with key clients, while maintaining existing customer base.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Operations Manager
Robert Ryan Catering
Collegeville, Pennsylvania
05.2021 - 04.2025
- Directed daily operations and logistics for catering events across various venues.
- Managed inventory levels and coordinated supply chain for food and equipment delivery.
- Supervised staff scheduling and trained team members on standard operating procedures.
- Addressed client inquiries and resolved issues promptly to maintain service quality.
- Collaborated with vendors to negotiate contracts and ensure timely deliveries of supplies.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Supervisor
Arod Entities/AiTF Ltd
Oley, USA
09.2018 - 04.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows for daily operations.
- Motivated staff to meet challenging objectives in fast-paced environments through consistent discipline and support.
- Developed work schedules for team members to ensure deadlines were met and shifts were adequately staffed.
- Planned operations to effectively cover all needs while controlling costs and maximizing service.
- Resolved customer complaints and adjusted policies to address evolving needs effectively.
Education
High School Diploma -
Father Judge High School
Philadelphia, PAAssociate of Arts - Communications
Community College of Philadelphia
Philadelphia, PASkills
- Operations Management
- Inventory management
- Shift Management
- Staff management
- Supervising Experience
- Employee Evaluation
- Training scheduling
- Interviewing
- Team building
- Conflict resolution
- Problem solving
- Management
Timeline
Operations Manager
LA Fitness
09.2025 - Current
Sales Manager
IM Borden Group
04.2025 - 09.2026
Operations Manager
Robert Ryan Catering
05.2021 - 04.2025
Supervisor
Arod Entities/AiTF Ltd
09.2018 - 04.2021
High School Diploma -
Father Judge High School
Associate of Arts - Communications
Community College of Philadelphia