Joshua McGimpsey
Columbus,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Sales Lead
Halls Culligan Water
Columbus, Ohio
04.2024 - Current
- Identified customer needs through inquiries and recommended tailored solutions.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
- Conducted market research to uncover potential sales opportunities.
- Analyzed market trends to identify potential sales opportunities.
- Conferred with management to provide insights on operations and promotions based on customer preferences and purchasing habits.
- Reduced process lags by training employees on best practices and protocols.
Volunteer
Friends of the Homeless
11.2015 - Current
- Coordinated special events and programs to enhance community engagement.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Collaborated with volunteers and program leaders to identify and implement new service opportunities.
- Conducted community outreach initiatives to support program mission focused on community enrichment.
Dispensing Optician
Eyemart Express LLC
Grove City, OH
03.2019 - 04.2024
- Adjusted frames to fit patient faces, enhancing comfort and style.
- Educated clients on adapting to, wearing, and caring for eyeglasses, ensuring optimal usage.
- Completed facial measurements such as temple length, bridge size and vertex distance.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Implemented up-selling strategies by recommending accessories and complementary purchases, increasing overall sales.
- Initiated positive interactions with clients to enhance their shopping experience. and help with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Shift Supervisor
Game Stop
08.2018 - 03.2019
- Counted cash drawers at shift start and end, ensuring accuracy and adequate change for transactions.
- Responded to and resolved customer questions and concerns.
- Oversaw employee activities to maintain high levels of customer service and task adherence.
- Counted money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Resolved customer inquiries and concerns, enhancing overall customer satisfaction.
Customer Service Representative
Teleperformance
04.2018 - 08.2018
- Resolved customer issues by using different means of troubleshooting
- Ensured client satisfaction by proactively checking order status and tracking delivery times, facilitating timely communication with customers.
- Maintained customer satisfaction by implementing strategies that addressed needs and resolved concerns promptly.
Sales Specialist
The Home Depot
05.2017 - 04.2018
- Educated customers about product features and benefits to aid in selecting best options for each individual's needs.
- Displayed merchandise in appealing arrangements to enhance customer engagement and drive sales.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Increased sales by providing personalized advice on purchases and promoting complementary products.
- Issued receipts and processed refunds, credits or exchanges.
Shift Leader
Kentucky Fried Chicken
10.2014 - 06.2017
- Welcomed customers and ensured accurate order taking and timely service
- Operated cash machines and POS systems to process customer payments efficiently
- Operated cash machines and POS to calculate the customer’s order total
- Collaborated with team members to enhance workflow efficiency to maintain high levels of productivity.
Education
Business Management -
Columbus State Community College
Columbus, OH 08.2016 - 05.2019
High School Diploma -
Franklin Heights High School
Demorest, Columbus, OHSkills
- Sales Targets
- Sales operations
- Negotiation Skills
- Customer support
- Payment Processing
- Transaction Management
- Inventory Management
- Complex Problem-Solving
- Workplace collaboration
- Sales Coaching
- Active Listening
Timeline
Sales Lead
Halls Culligan Water
04.2024 - Current
Dispensing Optician
Eyemart Express LLC
03.2019 - 04.2024
Shift Supervisor
Game Stop
08.2018 - 03.2019
Customer Service Representative
Teleperformance
04.2018 - 08.2018
Sales Specialist
The Home Depot
05.2017 - 04.2018
Business Management -
Columbus State Community College
08.2016 - 05.2019
Volunteer
Friends of the Homeless
11.2015 - Current
Shift Leader
Kentucky Fried Chicken
10.2014 - 06.2017
High School Diploma -
Franklin Heights High School