Joshua McLean
Henderson,NV
Summary
Dynamic Operations Manager with a proven track record at Las Vegas Pest Control, skilled in enhancing employee relations and driving performance improvements. Leveraged strong problem-solving abilities and KPI tracking to boost customer satisfaction and streamline operations, fostering a culture of accountability and high productivity. Holds multiple pest control licenses.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
28
28
years of professional experience
Work History
Operations Manager
Certus/Las Vegas Pest Control
09.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory.
- Assisted in rerouting of Las Vegas Pest Control routes after multiple acquisitions.
- Supervised the planning of daily routing.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
General Manager
Ambush Pest Control
03.1997 - 09.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Education
GED -
Banning High School
Banning, CASkills
- Utah Commercial Pest Control qualifying license holder
- Nevada Primary Principle C-2 & C-3
- Employee relations and conflict resolution
- Staff management
- Team Leadership
- Interpersonal communication
- Schedule management
- KPI tracking
- Problem-solving
- Operations management
- Customer service
Timeline
Operations Manager
Certus/Las Vegas Pest Control
09.2021 - Current
General Manager
Ambush Pest Control
03.1997 - 09.2021
GED -
Banning High School
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