Joshua Mcwhorter
Magnolia,TX
Summary
Dynamic restaurant manager with a proven track record at Whataburger, excelling in customer service and team leadership. Enhanced operational efficiency through effective inventory management and staff development, achieving significant improvements in service delivery and customer satisfaction. Skilled in decision-making and task delegation, fostering a high-performing team environment.
Overview
1
1
Certification
Work History
Manager
Whataburger Restaurants L&c
Tomball, TX
2014 - 2026
- Oversaw daily restaurant operations, ensuring adherence to quality and service standards.
- Facilitated training and mentorship for team members on customer service best practices and operational procedures.
- Established inventory management systems to enhance stock control and minimize waste.
- Developed staff schedules to balance labor costs with peak business demands effectively.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Collaborated with upper management to strategize promotions that increased foot traffic and sales.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Restaurant Manager
Jack in the Box
Houston, TX
1999 - 2013
- Directed daily restaurant operations while ensuring adherence to health and safety regulations.
- Facilitated training and mentorship for staff on customer service standards and operational procedures.
- Oversaw inventory management to minimize waste through effective stock control practices.
- Engineered and executed employee scheduling strategies to enhance staffing efficiency during peak hours.
- Elevated customer satisfaction by promptly addressing concerns and optimizing service delivery.
- Facilitated performance evaluations, delivering constructive feedback to enhance team members' professional growth.
- Facilitated training sessions emphasizing food preparation techniques and safety protocols for new hires.
- Oversaw daily operations to guarantee optimal efficiency, consistency, and quality in food and service delivery.
- Executed precise inventory calculations and ordered necessary supplies.
- Oversaw inventory management and procurement processes to ensure optimal stock levels.
Education
High School Diploma -
Robert E Lee
San Antonio, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Cross-functional teamwork
- Staff development
Certification
ServSafe Certification
Timeline
Manager
Whataburger Restaurants L&c
2014 - 2026
Restaurant Manager
Jack in the Box
1999 - 2013
High School Diploma -
Robert E Lee