Joshua Mendez
Miami,FL
Summary
Hardworking, reliable, and responsible individual with a strong background in production, customer service, and tissue processing. Known for outstanding work ethic and willingness to go above and beyond to help the organization achieve and exceed goals. Committed to safety, meeting performance targets, and adhering to quality standards. Adept at managing multiple priorities in fast-paced environments while maintaining a positive attitude.
Overview
9
9
years of professional experience
Work History
Personal Cruise Consultant
Norwegian Cruise Line
Miami, FL
10.2023 - Current
- Promoted sales to direct consumers through outbound calls, identifying travel needs and offering tailored cruise packages.
- Established and maintained quality customer relationships, ensuring exceptional customer service to close sales and meet revenue goals.
- Tracked consumer product trends using internal databases, analyzing data to tailor product offerings and increase sales.
- Participated in daily team meetings to ensure up-to-date knowledge on cruise offerings, sales goals, and customer needs.
Manufacturing Associate II
Biotissue
Miami, FL
05.2022 - 10.2023
- Processed birth tissue in a cleanroom environment, adhering to CGMP standards and aseptic techniques.
- Assisted with the preparation of media and antibiotic solutions for tissue processing, troubleshooting issues as they arose.
- Maintained accurate production records, ensuring batch records were finalized and reviewed in accordance with quality standards.
- Collaborated with team members to meet production targets and deadlines while ensuring product quality.
- Trained new staff on safe production procedures, promoting a culture of safety and efficiency.
Processing Technician II
Vivex Biologics
Miami, FL
08.2018 - 05.2022
- Organized and scheduled processing workloads in compliance with federal, state, and industry regulations.
- Managed the preparation of sterile fields, cleanrooms, and equipment for tissue processing sessions.
- Ensured accurate documentation and quality control procedures were followed, inspecting tissue at final packaging stages.
- Decontaminated and sterilized instruments and equipment, maintaining a sterile processing environment.
- Trained and supervised new team members, ensuring adherence to quality assurance protocols.
Installer
Perfect Pavers
Fort Lauderdale, FL
11.2015 - 08.2018
- Designed and implemented paver installation layouts, ensuring high-quality finishes in various weather conditions.
- Operated specialized tools and equipment, including masonry saws and compactors, to complete installation projects.
- Collaborated with team members on system designs to optimize installations and ensure continuous performance.
Education
High School Diploma -
Miami Sunset Senior High School
Miami, FL06-2015
Some College (No Degree) - Biomedical Engineering
Miami Dade College
Miami, FLSkills
- Microsoft Word, Basic Excel, PowerPoint, Outlook
- Validation Protocols
- Strong interpersonal and communication skills (written & verbal)
- Attention to detail & organizational skills
- Ability to multitask effectively
- CGMP compliance & documentation
- Aseptic processing & tissue handling
- Process troubleshooting & equipment maintenance
- Customer service & sales skills
- Fluent in English and Spanish
Timeline
Personal Cruise Consultant
Norwegian Cruise Line
10.2023 - Current
Manufacturing Associate II
Biotissue
05.2022 - 10.2023
Processing Technician II
Vivex Biologics
08.2018 - 05.2022
Installer
Perfect Pavers
11.2015 - 08.2018
High School Diploma -
Miami Sunset Senior High School
Some College (No Degree) - Biomedical Engineering
Miami Dade College