JOSHUA MENDOZA
Kyle
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
Work History
Store Manager
The Wash Tub
San Marcos
10.2024 - Current
- Managed staff schedules and trained new employees on operational procedures.
- Reviewed financial statements and activity reports to assess productivity.
- Inspected vehicles before and after they were washed to ensure quality standards were met.
- Developed strategies to maximize sales and improve profitability.
- Resolved customer inquiries and service issues in a timely manner.
- Conducted daily operations, including cash handling and opening/closing procedures.
- Balanced sales, reconciled cash, and made bank deposits during transitions.
- Monitored inventory levels and ordered supplies to maintain stock availability.
- Maintained records of daily transactions, such as number of cars serviced, revenue collected.
- Participated in team meetings and contributed ideas for improving service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Assistant
H-E-B Plus
Kyle
10.2019 - 10.2024
- Assist customers, resolve issues, maintain a positive environment, and achieve high satisfaction ratings.
- Streamline checkout processes, reducing wait times, and improving overall store efficiency. Implement innovative solutions to enhance the customer experience.
- Work closely with team members to ensure product availability, maintain store cleanliness, and create a welcoming atmosphere for customers.
- Accurately handle cash transactions, manage inventory counts, and maintain organized workspaces. Ensure compliance with company policies and procedures.
- Assist customers with product selection, provide knowledgeable recommendations, and address concerns promptly. Foster long-term customer loyalty.
- Optimize checkout processes, reducing customer wait times and boosting store efficiency. Implement innovative solutions to enhance overall shopping experience.
- Collaborate with team to ensure product availability, maintain store cleanliness, and create welcoming atmosphere. Foster positive environment for customers.
Assistant Manager
Urban Bricks
San Marcos
08.2017 - 09.2018
- Led daily operations, optimized inventory, and enhanced customer service, resulting in a substantial increase in store profitability and customer satisfaction scores.
- Implemented new staff training programs and streamlined processes, fostering a culture of continuous improvement and efficiency in store operations.
- Cultivated strong relationships with team members, vendors, and customers, creating a positive work environment and boosting overall store performance.
- Meticulously managed budgets, schedules, and inventory levels, ensuring optimal resource allocation and minimizing waste in daily operations.
- Spearheaded local marketing initiatives and community engagement programs, significantly expanding the store's customer base and brand presence.
- Fostered strong partnerships with vendors and team members, creating a positive work culture. Improved store performance through effective communication.
Cashier/Cook
Chick-fil-A
Harlingen
01.2016 - 08.2017
- Mastered multitasking in fast-paced environment, efficiently handling cash transactions while preparing quality meals. Improved customer satisfaction through friendly service.
- Streamlined order processing, reducing wait times and boosting throughput during peak hours. Consistently met sales targets while maintaining high food safety standards.
- Fostered team spirit, supporting colleagues during rush periods. Adapted quickly to menu changes and new procedures, ensuring seamless operations.
- Maintained accurate cash handling and precise food preparation, minimizing errors and waste. Upheld cleanliness standards, contributing to positive health inspections.
- Proposed and implemented efficient cash register layout, speeding up transactions. Suggested popular menu combinations, enhancing upselling efforts and customer satisfaction.
Education
ADVERTISING -
Texas State University
San MarcosHONORS DIPLOMA -
Lyford High School
Lyford, TXSkills
- Customer service
- Computer literacy
- Communication
- Organization
- Leadership
- Time management
- Cash handling
- Budget management
- Conflict resolution
- Digital marketing
- Recruiting and hiring
- Shift scheduling
- Marketing and promotions
Timeline
Store Manager
The Wash Tub
10.2024 - Current
Customer Service Assistant
H-E-B Plus
10.2019 - 10.2024
Assistant Manager
Urban Bricks
08.2017 - 09.2018
Cashier/Cook
Chick-fil-A
01.2016 - 08.2017
ADVERTISING -
Texas State University
HONORS DIPLOMA -
Lyford High School