Joshua Suarez
San Antonio
Summary
Dynamic professional with a strong work ethic and excellent communication skills, recognized for exceeding sales targets at Wash Tub Car Wash. Proven ability to build lasting relationships and resolve customer issues effectively. Adept at multitasking and fostering teamwork, ensuring high standards of customer service and satisfaction throughout various industries.
Overview
2026
2026
years of professional experience
Work History
Service Advisor
Wash Tub Car Wash
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Realtor
Reliance Residential Realty
06.2024 - 03.2025
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Insurance Agent
Family First Life
10.2018 - 05.2019
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Quality Control Inspector
Wash Tub Car Wash
05.2010 - 06.2016
- Inspected incoming and outgoing materials for accuracy and quality.
- Collaborated with production staff to establish and meet quality standards
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Investigated customer complaints to take necessary corrective actions.
Education
NA - Physical Therapy Assistant
St. Phillips College
San Antonio, TXSkills
- Customer service
- Multitasking and organization
- Strong work ethic
- Excellent communication
- Team player mentality
- Goal-oriented mindset
- Team collaboration
- Relationship building
- Issue and complaint resolution
- Calm and professional under pressure
- Understanding customer needs
- Customer relations
- Teamwork and collaboration
Timeline
Realtor
Reliance Residential Realty
06.2024 - 03.2025
Insurance Agent
Family First Life
10.2018 - 05.2019
Quality Control Inspector
Wash Tub Car Wash
05.2010 - 06.2016
Service Advisor
Wash Tub Car Wash
NA - Physical Therapy Assistant
St. Phillips College
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