Joshua Merchant
Auburndale,Florida
Summary
Highly disciplined and reliable with experience in managing security operations and enforcing regulations within correctional facilities. Skilled in crisis intervention, conflict resolution, and team leadership, contributing to safer environment for staff and inmates. Demonstrated ability to adapt to changing situations and develop strategies that positively impact operational efficiency.
Overview
19
19
years of professional experience
Work History
Correctional Officer
Florida Department of Corrections
06.2018 - Current
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
Break Relief
Publix Bakery Plant
01.2014 - 04.2018
- Ensured smooth operations of the relief area by managing resources and personnel.
- Monitored quality of service provided by employees in the relief area.
- Conducted regular inspections of the relief area to ensure compliance with safety regulations.
- Coordinated with other departments to resolve customer complaints or issues promptly.
- Developed and implemented new strategies for improving efficiency and customer service in the relief area.
- Trained new staff members on proper procedures for providing excellent customer service.
Military Police
US ARMY
01.2008 - 01.2018
- Patrolled military base and surrounding areas to prevent unauthorized access and detect criminal activity.
- Enforced laws and regulations on the installation in accordance with applicable state and federal statutes.
- Provided physical security for personnel, property, equipment, documents, and sensitive materials.
- Conducted investigations of criminal activities, wrote reports, collected evidence, interviewed witnesses and suspects, and made arrests when necessary.
- Performed traffic control duties such as directing vehicular traffic at intersections or entrances and exits to installations.
- Inspected vehicles entering and leaving the installation for contraband or weapons.
- Assisted local law enforcement agencies during off-post operations as needed.
photo tech/customer service rep
Walgreens
01.2006 - 01.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
FDOC Certification -
Polk State Criminal Justice
01.2019
Leadership Classes -
US Military
01.2014
High School Diploma -
Auburndale Sr. High School
01.2006
Skills
- Ability to remain calm and positive while addressing issues
- Demonstrate the ability to value diversity in the workplace
- Responsible in performing multiple tasks in fast-paced setting
- Provided team member support by assisting with employability skills and daily duties
- Known to work hard maintaining a positive and professional attitude
- Demonstrates team building and able to get along with all personality types
- Takes pride in my work
- Computer skills: Word, some Excel and Access
- Ability to troubleshoot minor mechanical problems
- Lead and direct members of a team in an organized fashion
- Contraband Seizure
- Emergency Response
- Inmate Supervision
- First Aid Training
- De-Escalation Techniques
References
- Freddy Houck, Supervisor, 863-860-9958
- James Sanders, Military, 863-440-9003
- Jeff Moore, Publix Security, 863-604-8486
Accomplishments
Army Accommodation Medial (ARCOM)
Army Achievement Medial (AAM)
Army Service Ribbon
Employee of the Month
Timeline
Correctional Officer
Florida Department of Corrections
06.2018 - Current
Break Relief
Publix Bakery Plant
01.2014 - 04.2018
Military Police
US ARMY
01.2008 - 01.2018
photo tech/customer service rep
Walgreens
01.2006 - 01.2014
FDOC Certification -
Polk State Criminal Justice
Leadership Classes -
US Military
High School Diploma -
Auburndale Sr. High School