Nicole Velasco
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Resourceful and dedicated with motivational leadership, training and employee supervision experience.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Correctional Officer
CDCR- California Correctional Institution
08.2014 - Current
- Maintain order in the prison by monitoring inmate behavior and intervening when necessary.
- Observe and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Conduct searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Transport inmates outside correctional facility to medical appointments, to court hearings and to the hospital for higher level of care.
- Conduct routine and emergency head counts.
- Document any incidences per policy and procedures. Prepare, process and maintain forms, reports, logs, records and activity journal entries.
- Address inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Currently, my main position within the prison; I work in the master central control division assisting with day-to-day operations. My duties consist of reviewing and processing all Inmate movement on and off institutional grounds (Bed assignments, restricted housing lock ups, pre-scheduled outside medical appointments, court appearances, parolees, 911 contacts/ambulance requests for higher level of care).
Mental Health Worker
Bakersfield Behavioral Healthcare Hospital
07.2023 - 02.2024
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Assisted in the development of group therapy programs, contributing to a more supportive environment for patients.
- Observed and monitored client behavior and responses to treatment.
- Maintained detailed records of patient interactions, supporting accurate diagnoses and continuity of care.
- Documented client progress in confidential files.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
Correctional Sergeant (A)
CDCR- California Correctional Institution
11.2021 - 05.2022
- Acting Sergeant during this time frame; was offered a temporary Out-of-class position as a Correctional Sergeant to learn and gain experience.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
- Made inspection tours to see that Correctional Officers are alert and diligent in the performance of their duties. Completed daily work report sheets and delegated tasks to employees.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Taken, received, and checked periodic counts of inmates. Provided on-the-job training for staff.
- Reported infractions of rules and regulations and irregular or suspicious occurrences and taken and/or recommended appropriate action.
- Responded to emergency situations and provided first aid following facility guidelines.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
Education
Bachelor of Science - Correctional Program Support Services
University of Phoenix
03-2021
Skills
- Strong writing and communication skills
- Ability to remain calm and patient in challenging and dangerous situations
- Be empathetic when dealing with the community; pertaining to any issues and behavioral patterns of culturally diverse individuals
- Ability to work independently and in group settings
- Willingness to effectively carry out all duties and responsibilities
- Effective time management, multi-tasking skills, stress management
Certification
- CPR Certified
Timeline
Mental Health Worker
Bakersfield Behavioral Healthcare Hospital
07.2023 - 02.2024
Correctional Sergeant (A)
CDCR- California Correctional Institution
11.2021 - 05.2022
Correctional Officer
CDCR- California Correctional Institution
08.2014 - Current
Bachelor of Science - Correctional Program Support Services
University of Phoenix