Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Merice

Joshua Merice

Fort Lauderdale,FL

Summary

Highly efficient Employee well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Motivated to become successful and uses all life experiences as motivation and a lesson to improve not only and a great worker but a person as well.



Overview

7
7
years of professional experience

Work History

Team Member

Target
Coral Springs, FL
08.2020 - Current
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Lifted, stacked and transported boxes using hard cart and forklift.
  • Operated production machinery safely to reduce workplace accidents.
  • Security guard, making sure target team members safe, and protect targets assets

Apple Technical Support Representative

Teleperformance
North Lauderdale , FL
07.2020 - 08.2020
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Devised solutions to operations issues related to Apple and device software, working closely via phone, email, live chat and web teleconference.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Sales Associate

Nike
Sunrise, FL
02.2020 - 06.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Completed in-store purchases
  • Received and filed online orders
  • Signed up Customers for Membership
  • Handled in-store returns
  • Audited and organized the whole store on a weekly basis

Cashier/Customer Service

Party City
Coral Springs, FL
09.2018 - 02.2020
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Developed skills that will further my quality of work in the workforce.
  • Trained new hires on register and how to properly run a store.
  • Fulfilling online orders and preparing them for customer pick up.
  • Completing large Last minute orders and dealing with hectic weekends and holidays orders

Cashier

Delish Caribbean Restaurant
Margate, FL
01.2016 - 09.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, and join reward programs.

Education

Bachelor of Arts - Criminal Justice

Keiser University
West Plan Beach , FL
06.2024

High School Diploma -

J.P. Taravella
Coral Springs, FL
06.2020

Skills

  • Operational Efficiency and Safety
  • Consultative Sales Approach
  • Product Knowledge
  • Computer Skills
  • Customer Service
  • Willingness to Learn
  • Continuous Development
  • Organizing Work Stations

Timeline

Team Member

Target
08.2020 - Current

Apple Technical Support Representative

Teleperformance
07.2020 - 08.2020

Sales Associate

Nike
02.2020 - 06.2020

Cashier/Customer Service

Party City
09.2018 - 02.2020

Cashier

Delish Caribbean Restaurant
01.2016 - 09.2018

Bachelor of Arts - Criminal Justice

Keiser University

High School Diploma -

J.P. Taravella
Joshua Merice