Joshua Merritt
Redlands,California
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through the ranks. Well-versed in team leadership, business analysis, sales development, customer service and inventory management. Organized and analytic problem-solver skilled in resolving all challenges to meet business demands. Offering a proven history of more than 8 years in retail store management.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Petco Animal Supplies Stores Inc.
02.2022 - Current
- Leading and mentoring all store partners in the culture of selling and engagement to support and drive the customer experience.
- Assisting the General Manager in developing and management of a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals; as well as assisting in managing all aspects of the store’s business in accordance with Petco operational standards and safety procedures.
- Leading store execution, training, communication and maintenance of company initiatives, programs, policies, procedures, safety practices, and promotions.
Companion Animal Leader
Petco Animal Supplies Stores Inc.
05.2021 - 02.2022
- Driving sales for the overall effective operations within the areas of aquatics, reptiles, birds and small companion animals.
- Overseeing the achievement of the Companion Animal department’s budgeted sales goals, gross margin, animal and merchandise shrink targets, managing inventory levels, supply cost, reported budgeted expense rates and budgeted contribution.
- Ensuring the health, proper handling and welfare of all animals are met according to P&Ps, including completion of hourly animal check list and wellness cards.
Merchandise Operations Specialist
Petco Animal Supplies Stores Inc.
01.2020 - 05.2021
- Ensuring that all merchandise is accurately received, priced, stocked and backroom is maintained per OSE standards
- Training and developing partners on proper receiving, processing and stocking procedures, WMR and food rotation practices according to Petco standards
- Planning and overseeing the execution of planograms withing the designated timeframe according to Petco specifications.
Guest Advisor
Petco Animal Supplies Stores Inc.
01.2015 - 01.2020
- Provided guests with exceptional customer service by being the subject matter expert on all products, nutrition, services, in-store promotions, local community events and other areas of animal care and wellness
- Performed Key Holder and Shift Lead Responsibilities
- Cash handling and balancing of registers at end and beginning of shifts
Education
Associate of Arts - Biology
Crafton Hills College
Yucaipa, CA05.2019
High School Diploma -
Elsinore High School
Wildomar, CA06.2007
Skills
- Leadership
- Problem Solving
- Oral and Written Communication
- Time Management
- Interpersonal Communication
- Computer Proficiency
- Customer Service
- Data Analysis
- Thriving in a fast paced work environment
Timeline
Assistant Store Manager
Petco Animal Supplies Stores Inc.
02.2022 - Current
Companion Animal Leader
Petco Animal Supplies Stores Inc.
05.2021 - 02.2022
Merchandise Operations Specialist
Petco Animal Supplies Stores Inc.
01.2020 - 05.2021
Guest Advisor
Petco Animal Supplies Stores Inc.
01.2015 - 01.2020
Associate of Arts - Biology
Crafton Hills College
High School Diploma -
Elsinore High School
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