JOSHUA MERRYMAN
Canton,MI
Summary
Successful Executive with over 12 years of demonstrated ability in delivering mission-critical results and experiences. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Executive Servicing Escalation Specialist
Rocket Mortgage
10.2019 - Current
- Assisted in being the primary point of contact for escalated clients and businesses regarding issues and concerns.
- Establish and maintain strong relationships with all teams throughout the company in order to research and resolve issues ranging from origination, closing and servicing of the mortgage.
- Effectively manage multiple loans and escalations in a fast-paced deadline driven environment.
- Assisted in external third party communication including investors in escalated situations.
- Developed strategic initiatives to enhance operational efficiency and align with organizational goals.
- Led cross-functional teams to implement process improvements, driving significant change across departments.
- Mentored junior staff, fostering professional growth and ensuring consistent team performance standards.
-
Specialized Mortgage Servicing Representative
Rocket Mortgage
03.2017 - 10.2019
- Client facing position to assist with client questions and concerns about their serviced mortgage or home equity line of credit.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed customer inquiries, providing timely and accurate information to enhance satisfaction.
Mortgage Loan Originator
Rocket Mortgage
05.2014 - 03.2017
- skilled loan refinancing specialist.
- previously authorized in 24 states.
- Developed customized mortgage solutions to meet diverse client needs.
- Analyzed financial documentation to ensure compliance with lending regulations.
- Guided clients through mortgage application process, enhancing customer experience.
- Collaborated with underwriting teams to expedite loan approvals and mitigate risks.
- Educated clients on mortgage products, fostering informed decision-making.
Education
No Degree - Criminal Justice
Schoolcraft College
Livonia, MISkills
- Experience using mortgage system applications and technology
- Excellent communication skills
- Significant expertise in mortgage servicing/mortgage origination
- Excellent organization and prioritization skills
- Proficient in Microsoft Office
- Customer relations
- Executive support
- Customer-oriented
Timeline
Executive Servicing Escalation Specialist
Rocket Mortgage
10.2019 - Current
Specialized Mortgage Servicing Representative
Rocket Mortgage
03.2017 - 10.2019
Mortgage Loan Originator
Rocket Mortgage
05.2014 - 03.2017
No Degree - Criminal Justice
Schoolcraft College