Joshua Mitchell
Lenexa,KS
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Agent
New York Life
01.2023 - Current
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Established strong customer relationships, building recommendations and loyalty.
- Called prospective clients in market area to explain products offered and qualify leads.
Inside Sales Intern
MEI- Total Elevator Solutions
05.2022 - 08.2022
- Participated in sales meetings and presentations to gain knowledge and insight.
- Analyzed customer feedback and identified areas for improvement.
- Addressed customer queries and complaints with prompt and professional responses.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Managed customer expectations and helped navigate sales processes.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
College Athlete
Northwest Missouri State
08.2021 - 05.2022
- Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers.
- Attended all practices, meetings, and workouts on time.
- Trained extensively and observed proper nutrition for weeks leading up to national-level fitness competitions.
- Applied discipline and sense of responsibility toward all team and personal activities.
- Practiced with team on schedule and trained alone to enhance athletic abilities and contributions to team success.
College Athlete
Hutchinson Community College
08.2018 - 05.2021
- Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers.
- Attended all practices, meetings, and workouts on time.
- Managed time effectively while traveling for games, attending practice, and going to classes.
- Applied discipline and sense of responsibility toward all team and personal activities.
Scheduler
Between The Lines Baseball Academy
01.2016 - 05.2018
- Monitored and optimized inventory, and reordered materials as required.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
Education
No Degree - Marketing
Northwest Missouri State University
Maryville, MO07.2024
Associate of Arts - Sports Managment
Hutchinson Community College
Hutchinson, KS05.2021
High School Diploma -
Shawnee Mission Northwest High School
Shawnee Mission, KS05.2018
Skills
- Problem-Solving Skills
- Clear Communication
- Conflict Resolution
- Financial Document Preparation
- Professional Networking
- Time Management
- Sales Strategy Development
- Public Speaking
Timeline
Agent
New York Life
01.2023 - Current
Inside Sales Intern
MEI- Total Elevator Solutions
05.2022 - 08.2022
College Athlete
Northwest Missouri State
08.2021 - 05.2022
College Athlete
Hutchinson Community College
08.2018 - 05.2021
Scheduler
Between The Lines Baseball Academy
01.2016 - 05.2018
No Degree - Marketing
Northwest Missouri State University
Associate of Arts - Sports Managment
Hutchinson Community College
High School Diploma -
Shawnee Mission Northwest High School
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