Joshua Moen
Fargo,ND
Summary
Accomplished Branch Manager with a proven track record at Community Choice Credit Union, enhancing customer satisfaction and doubling branch production by 100%. Expert in Branch Operations Management and fostering customer relationships, I excel in strategic planning and underwriting, significantly contributing to organizational growth.
Overview
7
7
years of professional experience
Work History
Branch Manager
Town And Country Credit Union
09.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Loan Officer
Affinity Plus Credit Union
07.2021 - 09.2022
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Branch Manager
Community Choice Credit Union
04.2017 - 05.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Increased branch production by 100%, Grew the branch 16 million in 2 years.
Education
Bachelor of Arts - Music Education
Minot State University
Minot ND01.2010
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent Underwriting capabilities
Timeline
Branch Manager
Town And Country Credit Union
09.2022 - Current
Loan Officer
Affinity Plus Credit Union
07.2021 - 09.2022
Branch Manager
Community Choice Credit Union
04.2017 - 05.2021
Bachelor of Arts - Music Education
Minot State University
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