Versatile and results-driven professional with experience in healthcare operations, program coordination, and client services. Known for delivering empathetic support, process efficiency, and dependable leadership in fast-paced environments. Strong collaborator skilled in generating solutions.
Hi, I’m
Joshua Mohammed
Palm Beach,FL
Summary
Overview
6
years of professional experience
Work History
NYU Langone Health
Access Center Representative II
01.2023 - Current
Job overview
- Promoted from Rep I within six months for outstanding performance and accuracy.
- Manage 90+ patient calls per day providing professional, FSB protocols.
- Schedule appointments for multiple specialists and liaising with FISR-protectors verifications.
- Verify patient demographics, insurances, and referrals, implementation equipment details.
- Demonstrated engagement in better direct affiliate rewirings and service excellence.
Green Mouse Academy Studios
Lead Program Specialist
11.2023 - 09.2024
Job overview
- Operated and maintained educational equipment valued at 8000+.
- Instructed technology and fitness lessons for up to 60 students.
- Implemented structured environments to improve behavior management, independence.
- Developed engaging learning activities to improve digital literacy and teamwork.
Department of Children and Families
Child Protection Investigator
03.2023 - 11.2023
Job overview
- Investigating child abuse, neglect, and abandonment cases through interviews and home visits.
- Assess child safety: caregiver capacity, and environmental risk factors.
- Coordinated emergency placements, diverted legal retails to patients.
- Identified workflow issues for legal review to enhance.
Prassum Healthcare
Claims Adjuster
08.2022 - 03.2023
Job overview
- Processing client care tests by setting coding, insurance, and patient details.
- Resolved billing discrepancies with insurers and healthcare providers.
- Managed accounts receivable, and maintain accurate service records.
- Identified workflow issues and recommend accuracy.
Body Art Alliance
Ink Technician
05.2020 - 07.2021
Job overview
- Mixing and preparing ink formulations using precision equipment.
- Maintaining inventory and organizing material; to streamline production.
- Applied color matching standards to improve print quality.
- Collaborated with QA teams to troubleshoot discrepancies.
LiteHouse Builders
Certified Lead Supervisor
08.2019 - 04.2020
Job overview
- Oversaw sales and marketing progress with impression equipment.
- Supervised assessments environments and ensured safety protocols.
- Coordinate with inspectors, and managers to track progress to achieve.
- Collaborative reports: spreadsheets and in keeping records using Excel—10%
Education
Daytona State CollegeDaytona Beach, FL
Bachelor of Arts from Project Management
12-2026
University Overview
Daytona State CollegeDaytona Beach, FL
Associate of Arts from Business
05-2021
University Overview
Skills
- Multitasking and Organization
- Effective communication
- Team leadership
- Call center operations
- Mentoring
- Workflow optimization
- Attention to detail
- Extensive customer service
- Microsoft Office
- Time management
- Compliance & Safety
- Problem solving
Timeline
Lead Program Specialist
Green Mouse Academy Studios
11.2023 - 09.2024
Child Protection Investigator
Department of Children and Families
03.2023 - 11.2023
Access Center Representative II
NYU Langone Health
01.2023 - Current
Claims Adjuster
Prassum Healthcare
08.2022 - 03.2023
Ink Technician
Body Art Alliance
05.2020 - 07.2021
Certified Lead Supervisor
LiteHouse Builders
08.2019 - 04.2020
Daytona State College
Bachelor of Arts from Project Management
Daytona State College
Associate of Arts from Business