Joshua Money

- Spearheaded the implementation of NuOrder to modernize our ordering system, going away from an old system of spreadsheets.

- Providing excellent customer service and working to build a more personal relationship with customers, ensuring accounts are well taken care of and stocked with the product that is the best fit for their store.

- Travelling to trade shows and markets, setting sales goals for trade shows, and consistently surpassing our set goals.

- Learning the product and brand to ensure that accounts are able to make informed decisions about what products would be a good fit for them.

• Managing customer inquiries on all platforms, including email, chat, SMS, and phone
• Building lasting relationships with customers, helping them to feel not just like a customer, but a part of the Howler Brothers family
• Remaining in constant communication cross-departmentally with teams such as product design, web, and operations to provide valuable information gained through customer feedback
• Responsible for accepting and onboarding new applicants to Howler's industry pro-program
• Resolving warranty claims and ensuring customer product satisfaction
• Worked on a multi-department project team responsible for finding and transitioning to a new online return software program
• Assisted in the interview and hiring process of new team members

• Creating a welcoming environment for customers to shop in
• Gaining and sharing superior product knowledge to help shoppers make an informed decision on their purchase
• Managing inventory and planning ways to most effectively merchandise and display new product