Joshua Montgomery
Tampa
Summary
Motivated and compassionate new graduate nurse with hands-on clinical experience and a strong background in healthcare coordination. Committed to delivering exceptional, patient-centered care utilizing previous roles in patient triage, medication reconciliation, and compliance auditing. Dedicated professional passionate about enhancing patient outcomes through evidence-based practice and fostering interdisciplinary collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Reliance Healthcare
09.2024 - Current
- Triaged patients, ensuring efficient patient flow and prioritization of care
- Collected vital signs and documented patient history in electronic medical records
- Performed phlebotomy procedures for diagnostic testing
- Conducted medication reconciliation, ensuring accurate and up-to-date patient records
HEDIS Coordinator
Reliance Healthcare
09.2024 - Current
- Ensured patient metrics met safety and compliance standards
- Conducted audits and facilitated quality improvement initiatives
- Scheduled patient appointments, ensuring adherence to preventive care guidelines
- Identified and addressed Social Determinants of Health (SDOH) gaps affecting patient outcomes
- Processed referrals and coordinated follow-ups for specialty care
Community Health Worker
Walmart Health
07.2023 - 08.2024
- Enhanced patient self-management by educating individuals with diabetes on ADA guidelines
- Acted as a liaison between health and human services, connecting individuals with necessary resources
- Delivered health education workshops on disease management and healthy living
- Assisted patients in navigating the healthcare system, scheduling appointments, and accessing resources
- Led training and community education initiatives to improve patient outcomes
Licensed Sales Representative
Humana, Inc.
01.2020 - 01.2023
- Cultivated relationships with key community organizations to expand Humana’s reach
- Led community engagement activities and health fairs to increase brand awareness
- Partnered with primary care physicians to enhance patient care coordination
- Addressed social determinants of health (SDOH) for members, improving access to care
- Assisted members in applying for Medicaid and SNAP benefits
Social Action Director
Phi Beta Sigma Fraternity Inc.
01.2020 - 01.2022
- Organized and executed community events focused on social determinants of health
- Partnered with local organizations to deliver health education seminars
- Hosted employment fairs to promote economic empowerment
Consumer Service Operations Representative III
Humana, Inc.
01.2018 - 01.2019
- Resolved complex policy issues for members and agents
- Assisted local sales managers with customer service concerns
- Reviewed and processed claims, ensuring accuracy and timely access to benefits
- Guided members through benefit applications and healthcare access processes
Customer Care Specialist
Humana, Inc.
01.2016 - 01.2018
- Provided customer support for billing and enrollment inquiries
- Resolved claims and authorization issues, ensuring member satisfaction
- Acted as a Subject Matter Expert for the Medicare and Medicaid Department
Family Support Specialist
Commonwealth of Kentucky
01.2014 - 01.2016
- Determined eligibility for Medicaid, SNAP, and Cash Assistance programs
- Linked families with vital community resources, including food banks and housing services
- Assisted clients in achieving self-sufficiency through education and resource coordination
Customer Care Specialist
Aramark
01.2014 - 12.2014
- Assisted customers with payment processing and account management
- Resolved customer inquiries efficiently, ensuring satisfaction and retention
Customer Care Specialist
Pacific Pulmonary Services
01.2012 - 01.2014
- Processed durable medical equipment (DME) orders and verifications
- Conducted audits and generated reports to ensure compliance and efficiency
Education
Bachelor of Arts - Public Administration
KENTUCKY STATE UNIVERSITY
Frankfort, KentuckyAssociate of Science - Nursing
ST. PETERSBURG COLLEGE
St. Petersburg, FL05-2025
Skills
- Comprehensive Patient Evaluation
- Triaging
- Vital sign monitoring
- Medication reconciliation
- Phlebotomy
- Clinical documentation
- Patient safety standards
- Quality improvement initiatives
- Effective communication
- Team player
- Professional development
- Patient-focused care
Certification
- Basic Life Support (BLS) - American Heart Association.
Timeline
Medical Assistant
Reliance Healthcare
09.2024 - Current
HEDIS Coordinator
Reliance Healthcare
09.2024 - Current
Community Health Worker
Walmart Health
07.2023 - 08.2024
Licensed Sales Representative
Humana, Inc.
01.2020 - 01.2023
Social Action Director
Phi Beta Sigma Fraternity Inc.
01.2020 - 01.2022
Consumer Service Operations Representative III
Humana, Inc.
01.2018 - 01.2019
Customer Care Specialist
Humana, Inc.
01.2016 - 01.2018
Family Support Specialist
Commonwealth of Kentucky
01.2014 - 01.2016
Customer Care Specialist
Aramark
01.2014 - 12.2014
Customer Care Specialist
Pacific Pulmonary Services
01.2012 - 01.2014
Bachelor of Arts - Public Administration
KENTUCKY STATE UNIVERSITY
Associate of Science - Nursing
ST. PETERSBURG COLLEGE
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