Joshua Moore

• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Helped large volume of customers every day well over 30, with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Exceed all goals of a CSA at the time and was a top performer in my service center. Being a go to CSA for the 3 bay location I was at.

• Monitored and enforced safety measures to mitigate hazards.
• Mentored new technicians and csa's, providing guidance on best practices to enhance their skills and knowledge base.
• Assisted in and upheld our Superpro process and our core values.

• Evaluated employee performance periodically, provided constructive feedback, and identified areas for improvement leading to increased staff motivation and productivity.
• Facilitated a safe working environment adhering strictly to health and safety regulations.
• Maintained high standards of customer service through continuous staff coaching and development efforts.
• Addressed customer complaints promptly, taking corrective actions as needed to maintain satisfaction levels.

• Established a strong goal following our quick, easy, trusted mission statement.
• Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
• Promoted a positive work culture by fostering open communication channels among team members.
• Exceeded all goals and metrics given to me for that service center exceeding ocpd by 4 cars, Nocr by nearly 5 dollars all while keeping excellent SMG scores keeping me in the Gold club.

• Used what i learned from my previous post and ran with it.
• This locations focus was more geared toward rebuilding the reputation and culture by leading my team to greatness and making our job safe and fun.
• I brought this service center from an abysmal 62% OSAT to what it is today of 84%.
• Consistently ran 2+ dollars over in ticket, almost 3 dollars in NOCR and OCPD was almost 3 over last year

Promotion.