Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Morales

Woodhaven,NY

Summary

As Director of Concierge Care at a private nursing agency, I managed a team of 12 team members and 180 nurses. I ensured that all patients received the highest quality of care. I also oversaw the agency's sales and ensured that all budgets were met. I am also proficient in Microsoft Office and have excellent customer service skills. I am confident that my skills and experience are a valuable asset to your company. I am a highly motivated and results-oriented individual with a strong work ethic. I am also a team player and able to work well under pressure. I am eager to learn new things and am always looking for ways to improve my skills. I am confident that I can make a significant contribution to your company.

Overview

6
6
years of professional experience

Work History

Concierge Care Director

ACCESS NURSING SERVICES, INC
09.2021 - Current
  • Handled scheduling for $4,800,000 annual revenue-producing company, ensuring that every shift was adequately staffed
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information
  • Hired and onboarded team members to meet immediate and expected demand
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach
  • Coached staff on strategies to enhance performance and improve customer relations
  • Communicated with diverse Hospital Floor Managers, built rapport and long-term relationships to achieve customer satisfaction
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.

Assistant Manager

ALDO Group
11.2017 - 09.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Organized schedules, workflows and shift coverage to meet expected business demands
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy
  • Set up promotional displays and restock products.

Education

Full Stack Developer - Web Development

UDemy
Remote
09.2023

Some College (No Degree) -

LaGuardia Community College
Young Adult Internship Program

Some College (No Degree) -

Queens Satellite High School
HSE

Skills

  • Project Management
  • Time Management
  • Customer Engagement and Support
  • Retail Operations Management
  • Calendar Coordination
  • HHA Scheduling Software
  • Microsoft Office Expertise

Timeline

Concierge Care Director

ACCESS NURSING SERVICES, INC
09.2021 - Current

Assistant Manager

ALDO Group
11.2017 - 09.2021

Full Stack Developer - Web Development

UDemy

Some College (No Degree) -

LaGuardia Community College

Some College (No Degree) -

Queens Satellite High School
Joshua Morales