Joshua Morley
Rapid City,MI
Summary
Dynamic Service Specialist with a proven track record at MDHHS, excelling in crisis intervention and behavior management. Adept at developing tailored treatment plans and fostering positive client relationships. Skilled in program planning and mentoring, ensuring effective support for youth and families in need. Committed to enhancing client well-being through strategic resource navigation.
Overview
18
18
years of professional experience
Work History
Service Specialist
MDHHS
Kalkaska, Michigan
03.2025 - Current
- Assisted clients in navigating services and resources for health and wellness.
- Coordinated communication between clients and various service providers effectively.
- Managed client records using electronic databases to ensure accuracy and confidentiality.
- Evaluated client needs through assessments to recommend appropriate services.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
Youth Specialist
Michigan DHHS
Grayling, USA
05.2016 - 03.2025
- Maintained accurate records of participant attendance and progress toward program objectives.
- Implemented and formulated tailored treatment plans with needs evaluation and patient psychosocial functioning.
- Provided crisis intervention services during times of distress or emergency situations.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Provided feedback on individual actions, behaviors and verbal responses.
- Acted as role model for clients by exhibiting positive behaviors.
- Encouraged each program participant to interact and provided numerous opportunities to engage with others and enjoy activities.
- Followed treatment guidelines and intervened in crisis situations.
- Provided guidance and support to youth regarding educational, behavioral, social, and emotional issues.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
Cook
Bob Evans Restaurant
Traverse City, USA
01.2008 - 05.2015
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Monitored temperatures of prepared food and cold-storage areas.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Department of Corrections-Intern
MDOC
Kingsley, USA
05.2014 - 09.2014
- Monitored inmate behavior to prevent escape attempts, crime, and other dangerous activities.
- Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
Education
Bachelor of Science - Criminal Justice
Ferris State University
Big Rapids, MI05.2015
Associate of Applied Science -
Northwestern Community College
Traverse City, MI05.2013
Skills
- Behavior management
- Substance abuse prevention
- Crisis response
- Crisis intervention
- Safety awareness
- Life skills training
- Skill building
- Trained in defensive tactics
- Juvenile diversion programs
- Supervising residents
- Program planning
- Team building
- Restorative justice
- Training and mentoring
References
References available upon request.
Timeline
Service Specialist
MDHHS
03.2025 - Current
Youth Specialist
Michigan DHHS
05.2016 - 03.2025
Department of Corrections-Intern
MDOC
05.2014 - 09.2014
Cook
Bob Evans Restaurant
01.2008 - 05.2015
Bachelor of Science - Criminal Justice
Ferris State University
Associate of Applied Science -
Northwestern Community College