JOSHUA MORRIS
Paycom - IT
Edmond,OK
7
years of professional experience
Results-driven Technical Systems Analyst with over 4 years of experience addressing complex operational and technical challenges in enterprise environments. Skilled in software troubleshooting, SQL analysis, and process improvement. Known for resolving critical payroll issues and producing clear technical documentation while fostering effective communication with clients and stakeholders.
Work History
Technical Assistance Center Analyst I & II
3 Years 8 Months- Investigated and resolved complex software and operational issues impacting payroll-critical business functions for organizations using Paycom's enterprise Payroll Software platform.
- Analyzed data using SQL to validate reported issues and identify root causes, delivering actionable findings to engineering teams for resolution.
- Collaborated with software developers, product managers, and internal specialists to resolve high-priority client incidents and improve platform reliability.
- Managed sensitive, business-critical cases with strong analytical thinking, attention to detail, and timely communication to ensure client satisfaction.
Quality Assurance Specialist
8 Months- Conducted compliance audits, identified processing errors, ensured adherence to federal and state regulations, and enhanced quality and accuracy.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
Verification Specialist
9 Months- Executed employment and education verifications, ensuring timely customer service and data accuracy.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Led verification processes to ensure data accuracy and compliance with regulatory standards.
- Streamlined operational workflows by identifying and implementing process improvements.
- Mentored junior staff on verification protocols, enhancing team efficiency and knowledge.
Auto Claims Adjuster
1 Year 5 Months- Investigated claims and analyzed documentation to negotiate settlements and deliver fair, customer-focused resolutions.
- Evaluated auto claims to determine coverage and eligibility based on policy terms.
- Collaborated with repair shops and clients to facilitate efficient claim resolutions.
Education
M.D. - Bilingual Education/ TESL
Bachelor of Arts - Teaching English as a Foreign Language
Skills
SQL
Data Analysis
Root Cause Analysis
Troubleshooting
System Support
Network Troubleshooting
Operating Systems
Jira Service Management
Project Management
System Maintenance
Problem-solving
Analytical thinking
Customer Service and Communication
Office suite
Timeline
Technical Assistance Center Analyst I & II
Paycom - IT
12.2022 - 08.2026Read More
Quality Assurance Specialist
Paycom - HCM
04.2022 - 12.2022Read More
Verification Specialist
Paycom - HCM
07.2021 - 04.2022Read More
Auto Claims Adjuster
Progressive Insurance
01.2020 - 06.2021Read More
University of Central Oklahoma
M.D. from Bilingual Education/ TESL
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Oklahoma Christian University
Bachelor of Arts from Teaching English as a Foreign Language
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