Joshua Moyer
Lexington,NC
Summary
Retail and Business Development Leader with 12+ years of experience driving growth, engagement, and operational excellence across national retail and contractor channels. Proven success in leading cross-functional initiatives, developing scalable engagement programs, and mentoring distributed teams to deliver measurable results. Adept at leveraging data analytics, CRM automation, and market insights to expand market share, strengthen brand presence, and elevate Pro contractor satisfaction. Skilled in building strategic partnerships and executing programs aligned with the One CertainTeed vision. Recognized for fostering productive relationships that boost sales and customer loyalty, and for demonstrating adaptability, collaborative teamwork, and strong communication in dynamic environments.
Overview
13
13
years of professional experience
Work History
Technical Service Representative
CertainTeed (Saint-Gobain)
01.2023 - Current
- Led contractor engagement initiatives by translating technical product insights into business value through training and field support.
- Resolved technical issues for customers, ensuring timely and effective solutions.
- Provided data-driven insights and Salesforce CRM analytics to forecast customer needs and guide investment prioritization.
- Partnered with retail and marketing teams to support promotional activations and training events that increased contractor participation and sales performance.
- Collaborated with cross-functional teams to streamline service processes and improve efficiency.
- Supplied comprehensive product support, enhancing user experience and satisfaction.
Account Manager & Sales Strategist
State Farm Insurance
08.2019 - 01.2023
- Managed key client portfolios, achieving over 95% retention through proactive relationship management and needs-based consultative selling.
- Utilized behavioral analytics to identify cross-sell opportunities, resulting in consistent double-digit revenue growth.
- Managed client relationships, ensuring exceptional service and satisfaction across diverse insurance products.
- Developed tailored insurance solutions, aligning offerings with client needs and financial goals.
- Conducted comprehensive policy reviews, enhancing clients' understanding of coverage options and benefits.
National Account Manager & Operations Supervisor
AMS Retail Solutions
11.2012 - 08.2019
- Led a national team of five direct reports and more than fifty field representatives, supporting major home improvement retailers such as Home Depot, Lowe's, and ABC Supply.
- Directed retail execution strategies to strengthen enterprise partnerships, improve merchandising standards, and enhance customer satisfaction.
- Created scalable training and performance reporting systems, reducing response time, and improving forecast accuracy.
- Worked closely with engineering and product teams to implement process enhancements, resulting in measurable efficiency gains.
- Developed and maintained relationships with key retail partners to enhance account performance.
- Collaborated with cross-functional teams to implement promotional strategies that improved customer engagement.
Education
Bachelor of Science - Business
University of Phoenix
01.2018
Certificate - Business Management
University of Phoenix
01.2017
Skills
- Salesforce CRM (15 years)
- Data analysis
- Training development
- Retail execution strategies
- Performance reporting
- Product knowledge
- Revenue growth strategies
- Client relationship management
- Technical support
- Customer engagement initiatives
- Market analysis
Core Competencies
- PRO Channel Strategy & Engagement
- Retail Business Development & Sales Enablement
- Contractor Training & Relationship Management
- Cross-Functional Leadership & Mentorship
- Market Trend Analysis & Growth Strategy
- Salesforce CRM & Data Analytics
- Program Development & Execution
- Revenue Forecasting & KPI Optimization
- Event Planning & Contractor Experience Design
- Continuous Improvement & Process Efficiency
Timeline
Technical Service Representative
CertainTeed (Saint-Gobain)
01.2023 - Current
Account Manager & Sales Strategist
State Farm Insurance
08.2019 - 01.2023
National Account Manager & Operations Supervisor
AMS Retail Solutions
11.2012 - 08.2019
Certificate - Business Management
University of Phoenix
Bachelor of Science - Business
University of Phoenix