Michael Hammock
Savannah,GA
Summary
Dedicated Technical Support Representative keen to help customers maximize product impact and usability. Promptly and efficiently replies to all customer queries and consistently resolves client issues. Committed to providing problem solving at a moments notice. Demonstrates ability to work independently and unsupervised. Ability to work under pressure and ability to meet deadlines in a demanding manufacturing environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Service Representative
Kemira Water Solutions
Savannah, GA
11.2014 - Current
- Assisted customers with installation, setup and configuration of products.
- Developed solutions for resolving customer inquiries in a timely manner.
- Interacts daily with with mill employees from operators up to senior management.
- Installed 4 KemAirs on 3 paper machines in Savannah which are automated entrained air tester/defoamer controllers.
- Calibrates KemAirs on a daily basis to ensure safe, efficient and effective dosage control.
- Installs/wiring Kemconnect for remote feed monitoring for flows/levels.
- Installed 2 chemical skids on 5 and 6 paper machines which control defoamer dosage via mill DCS control schemes.
- Wiring/replacing pump motors and drives. Running piping/tubing chem lines.
- Lab testing including black/white liquor solids, poly solids, wet end retentions.
- Pulp mill washer efficiency studies.
Education
Diploma (1Year) - Welding And Joining Technology
Augusta Technical College
Augusta, GA06-2005
Skills
- 15 yrs automotive service repair from brakes to engine/trans replacement
- 3 yrs machine shop machining Gould pump impellers
- Mig, Tig, and stick welding
- 10 yrs paper mill chemical service
Certification
- Osha 10 certified
- Transportation Worker Identification Credential (TWIC) issued by TSA
Timeline
Technical Service Representative
Kemira Water Solutions
11.2014 - Current
Diploma (1Year) - Welding And Joining Technology
Augusta Technical College
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