Joshua Mumley
Center Barnstead
Summary
Detail-oriented professional with a strong track record of initiative and cooperation, consistently achieving success in various projects. Demonstrates a robust work ethic and delivers exceptional performance across tasks. Exhibits excellent judgment and self-direction, maintaining high accountability and meticulous attention to detail.
Overview
6
6
years of professional experience
Work History
Services Solutions Specialist II
northeast Electrical
Brockton
06.2024 - Current
- -Achieve sales performance growth surrounding both transactional and contractual agreements
- Direct customer facing contact to align offered services to address their business needs
- Quoting/order processing procedures
- Performing Installed base evaluations on live client systems to help determine upgrade paths and susceptible systems
- Assisted in the training of clients on current practices pertaining to their contracts
- Running Data driven meetings with internal and external company management teams
- Facilitating delivery of services and hardware from partners to customers
- Training as needed to maintain consistent knowledge of area of expertise
Sales – Inside Sales
Adnet Technologies
Albany
05.2023 - 06.2024
- Company Overview: Acquired Tech II
- Supported sales efforts, communications with customers & internal teams up to the executive level.
- Collaborated with clients and sales team to generate solutions that addressed business needs.
- Research products, licenses & vendors to ensure client needs are adequately met.
- Participated in Human Resources efforts to optimize company handbook.
- Led asset liquidation process and execution for company merger.
- Conducted weekly Teams meetings for sales department to help focus & direct current initiatives.
- Was an integral team member in efforts to switch cloud-based IT documentation software to more relevant system.
- Managed and assigned sales requests from engagement team to ensure all orders were completed accurately and on schedule.
- Operated with various departments to ensure correct purchasing and scoping of projects.
Human Resources - Administrative Support Specialist
Tech II Business Services
Saratoga Springs
04.2022 - 05.2023
- Policy research & generation for clients and employer.
- Compliance research & reporting.
- Assisting in quoting efforts & leading sales call initiatives.
- Ensured client satisfaction in support calls & when discussing products and services.
- Performing audits of monthly commissions, carrier services and other essential services.
- Supported senior staff with scheduling, workload, and training.
- Prepared onboarding packets, researched legal & marketing materials and led mailing campaigns.
- Managed service offerings to ensure sales team understood marketing materials and implementation of sales stacks.
- Supported sales and technical initiatives.
- Proficient in communications ranging from companywide to most senior members.
- Worked in conjunction with external HR to facilitate smooth transition & hiring practices of offshore employees.
- Performed administrative duties pertaining to employee records, internal data & initiatives.
- Researched & implemented companywide assessment initiative.
- Performed remote interviews to determine candidate suitability & supported in-person interview efforts.
- Created new safety initiatives to achieve compliance with ICR-59 regulations.
- Handling and disposal of confidential information.
- Reviewed & updated company handbook.
Mental Health Professional
Concord Hospital
Concord
05.2021 - 08.2021
- Performed as part of a team in a fast paced, high stress environment.
- Managed incoming and outgoing communications throughout the facility.
- Consistently demonstrated professional behavior when interacting with clients and staff.
- Displayed situational awareness and intrapersonal skills to facilitate client comfort and safety.
- Ensured completion of government documentation and maintained HIPPA confidentiality.
Direct Support Professional
Great Bay Services
Dover
02.2019 - 03.2020
- Instrumental in the facilitation of empowering clients with living skills, decision making, social skills, and healthy lifestyle choices to promote good nutritional habits.
- Additionally, I ensured clients knew their rights, responsibilities, and how to apply safety skills in the community.
- Operated with a high degree of integrity, patience, and compassion in a collaborative environment to ensure client growth, and wellbeing.
- Often lead the team in these efforts by coordinating the daily activities to maximize the client’s satisfaction to guarantee quality services.
- Worked expertly to ensure that the clients did not experience devaluing situations where posturing, derogatory representations or language could cause client duress.
Education
Master of Science - Industrial Organizational Psychology
Southern NH University
NH01-2021
Bachelor of Arts - Psychology
Southern NH University
NH06.2019
Bachelor of Arts - Psychology
Plattsburgh State University
NY05.2015
High School Diploma -
Salem High School
Salem, NY06.2014
Skills
- Microsoft office suite
- CRM’s including Autotask & ConnectWise
- ITGLUE
- Bloodborne pathogen experience
- Client professionalism
- HIPPA confidentiality
- Situational awareness training
- SHRM-CP certified
Timeline
Services Solutions Specialist II
northeast Electrical
06.2024 - Current
Sales – Inside Sales
Adnet Technologies
05.2023 - 06.2024
Human Resources - Administrative Support Specialist
Tech II Business Services
04.2022 - 05.2023
Mental Health Professional
Concord Hospital
05.2021 - 08.2021
Direct Support Professional
Great Bay Services
02.2019 - 03.2020
Master of Science - Industrial Organizational Psychology
Southern NH University
Bachelor of Arts - Psychology
Southern NH University
Bachelor of Arts - Psychology
Plattsburgh State University
High School Diploma -
Salem High School
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