Joshua Nadboralski
Waukesha,WI
Summary
Dynamic dispatch supervisor with over 8 years of experience in customer service and logistics. Proven track record of optimizing dispatch operations, driving team efficiency, and leveraging digital marketing techniques. Skilled in managing high-volume operations and building vendor relationships to ensure seamless service delivery.
Overview
10
10
years of professional experience
Work History
Dispatch Supervisor
UPS
10.2023 - Current
- Managed real-time crisis situations with rapid, effective solutions, minimizing service disruptions and helping maintain a 97% on-time delivery rate for the facility during peak periods
- Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
- Directed dispatching, routing, and tracking of 100 or more fleet vehicles and drivers daily.
- Closely monitored dispatch board to triage and prioritize over 40+ daily calls.
- Strengthened vendor relationships to ensure uninterrupted service flow, achieving a 99% service satisfaction rate for internal stakeholders
Carpenter
GLC
02.2022 - 09.2023
- Coordinated with cross-functional teams to ensure that construction blueprints were followed reducing yearly project rework cost by 12%
- Completed on average two job sites daily, increasing yearly efficiency by 27% year to date.
- Executed precise layout and measurements for over 50 walls daily, achieving 100% compliance rate with quality standards and safety regulations
- Identified potential safety hazards and implemented preventive measures, resulting in a zero-incident record over a 16 month period
- Enhanced job site productivity by training team members on best practices and efficient tool use, to increase overall productivity
Server
Mattys Bar and Grille
05.2015 - 04.2019
- Trained and coached over 27 new staff members on customer service and sales techniques, contributing to a 20% increase in average order value for the restaurant
- Facilitated team communication by implementing a streamlined order relay system during peak hours that reduced table turnaround time
- Served and managed up to 10 tables at a time full of guests during busy nights while maintaining an enhanced dining experience for each guest
Education
Associates - Marketing
Gateway Technical College
Elkhorn, WI08.2017
Skills
- Operations management
- Data Analysis
- Vendor Relations
- Logistics Optimization
- Team Leadership
- Project Coordination
- Mentoring and training
- Coaching and onboarding
- Attendance documentation
- Digital marketing expertise
- Marketing strategy planning
Accomplishments
- Contributed to the #1 UPS facility with industries lowest error rate and highest on-time delivery record
- Helped UPS maintain the highest safe driver safety metrics company-wide
- Gained $2,000 in net profit in one month as a start up clothing brand hobby
- Collaborated with team of 35 others in the development of building all luxury milwaukee apartments since 2014
Timeline
Dispatch Supervisor
UPS
10.2023 - Current
Carpenter
GLC
02.2022 - 09.2023
Server
Mattys Bar and Grille
05.2015 - 04.2019
Associates - Marketing
Gateway Technical College
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