JOSHUA N. HAGGERTY

• Drove large-scale cloud modernization across major federal agencies – including the SEC, Judiciary, IRS, Federal Reserve, and DoD – achieving more secure, scalable, and efficient technology environments.
• Delivered successful proof of concept for Palantir Cloud Foundry as central API platform by developing integrated APIs across AWS, Palantir, and Databricks, accelerating data accessibility and interoperability.
• Modernized legacy applications by applying expertise in government cloud, artificial intelligence / machine learning (AI / ML), data science, and analytics, improving mission performance and reducing technical debt.
• Engineered advanced cloud architectures that leveraged AI / ML to strengthen security, automate operations, and enable real-time, data-driven decision making.
• Delivered mission-critical cloud solutions on schedule, leading programs as Project and Task Lead with teams of 25+ and budgets >$3M; developed cloud roadmaps and IT strategies that influence executive direction and secured additional contract awards for MITRE.
• Strengthened sponsor and executive alignment by managing stakeholder communication and ensuring technical delivery supported mission and strategic goals, while orchestrating cross-functional engineering teams to deliver scalable, secure, and compliant cloud infrastructure for federal clients.

• Designed and managed high-performance cloud caching solution using Pivotal GemFire (Apache Geode In-Memory Cache), improving response times and reliability for microservices on Pivotal Cloud Foundry and legacy applications.
• Directed end-to-end GemFire architecture, API design, configuration, monitoring, and governance, ensuring consistent and scalable integration across platforms.
• Led troubleshooting and stabilization initiatives, forming and guiding tiger team that significantly increased system uptime and performance stability.
• Established enterprise-wide best practices across full technology stack-from hypervisor and network layers to OS, GemFire, and microservice client configuration-standardizing deployments and reducing operational issues.
• Drove migration to Pivotal Cloud Cache (PCC) and refactored GemFire architecture to enable domain-driven, autonomous microservices, improving system modularity and maintainability.
• Mentored junior architects on modern cloud design principles and implementation methodologies, strengthening team capability and accelerating project delivery.

• Oversaw end-to-end CRM and Order-to-Cash operations spanning call center platforms, Salesforce, E-commerce, mobile applications, EDI systems, and SOA services, improving customer experience and operational throughput.
• Managed global organization of 35 FTEs and 15 contractors-including 5 direct manager reports-overseeing multi-million-dollar budgets and delivering complex initiatives on time and within scope.
• Directed seamless integration and ongoing support for Salesforce, Oracle E-Business Suite, Oracle BI, HRMS, and complaint management platforms, strengthening system reliability and data consistency.
• Implemented global EDI infrastructure that automated order and invoice processing across all Acelity entities, reducing manual workload and improving transaction accuracy.
• Delivered DME industry's first e-prescribing solution using DocuSign, enabling faster, compliant, and paperless prescription workflows.
• Led major platform transformation initiatives for KCI, Systagenix, and LifeCell (Acelity Subsidiaries) involving rebranding, divestiture, and acquisition activities, ensuring seamless technology and process transitions.
• Spearheaded modernization of legacy Order-to-Cash and field service systems by migrating operations to Salesforce, improving scalability and user productivity.