Summary
Overview
Work History
Education
Skills
Timeline
ACHIEVEMENTS / ORGANIZATIONS
Generic
JOSHUA N. HAGGERTY

JOSHUA N. HAGGERTY

Fredericksburg,TX

Summary

Accomplished and results-driven technology leader with over 15 years of experience managing and architecting cloud, enterprise Information Technology (IT), and system integration solutions. Proven expertise in driving digital transformation initiatives for federal agencies and global organizations, specializing in cloud architecture, Artificial Intelligence/Machine Language (AI/ML), performance optimization, and enterprise system modernization. Strong leadership skills, including team development, cross-functional collaboration, and successful delivery of multimillion-dollar projects. Adept at managing large-scale projects, budgets, and teams, while ensuring alignment with business goals and mission objectives.

Overview

24
24
years of professional experience

Work History

Principal Cloud Solutions Architect

MITRE Corp
07.2019 - Current
  • Led cloud modernization initiatives for federal agencies, including the United States Securities and Exchange Commision (SEC), Judiciary, Internal Revenue Service (IRS), Federal Reserve, and Department of Defence(DoD).
  • Specialized in government cloud, AI/ML, data science, and analytics to modernize legacy systems and applications.
  • Designed and implemented advanced cloud solutions, leveraging AI/ML to enhance security, optimize operations, and drive data-driven decision-making.
  • Guided agencies in developing cloud roadmaps and IT strategies, securing additional contract opportunities for MITRE.
  • Transitioned into Project Lead and Task Lead roles, overseeing projects with 25+ team members and $3M+ budgets.
  • Managed stakeholder communication, including sponsors and executive leadership, ensuring alignment with mission objectives.
  • Led cross-functional teams in delivering scalable, secure, and compliant cloud infrastructure design for federal agencies.

Sr. Cloud Architect

Citi
02.2015 - 07.2019
  • Designed and managed a cloud-based caching solution using Pivotal GemFire (Apache Geode) for microservices on Pivotal Cloud Foundry and legacy applications.
  • Led architecture, Application Programming Interface (API) design, configuration, monitoring, and governance for GemFire.
  • Spearheaded troubleshooting and stabilization efforts, leading a tiger team to enhance system reliability.
  • Established best practices for the entire tech stack, including hypervisor layer, network, operating system, GemFire, and microservice client configuration.
  • Led the transition to Pivotal Cloud Cache (PCC) and refactored GemFire architecture to support domain-driven, autonomous microservices.
  • Partnered with domain architects to define caching patterns and use cases.
  • Oversaw performance testing, disaster recovery testing governance, and upgrade/patch implementations.

IT Director- Global CRM/SOA Development

Acelity
02.2010 - 02.2015
  • Led Customer Relationship Management (CRM) and Order-to-Cash processes, overseeing call center applications, Salesforce.com, E-commerce, mobile applications, Electronic Data Interchange (EDI) solutions, and Service Oriented Architecture (SOA) development.
  • Managed a global team of 35 FTEs and 15 contractors, including five direct manager reports, with responsibility for multi-million-dollar budgets and project delivery.
  • Directed the integration and support of Salesforce.com, Oracle E-Business Suite, Oracle Business Intelligence, Human Resource Management System (HRMS), and complaint management systems.
  • Led the global implementation of EDI infrastructure to automate orders and invoices across all Acelity companies.
  • Spearheaded the implementation of an automated build and deployment process for J2EE applications on WebLogic and Oracle Application Server.
  • Delivered the first e-prescribing solution in the Durable Medical Equipment (DME) industry, leveraging DocuSign.
  • Established the "Global Business Analysts Center of Excellence" to standardize business analysis practices across the organization.
  • Partnered with business stakeholders to identify opportunities for revenue growth and operational efficiency.
  • Played multiple roles, including project manager, resource manager, and technical architect.
  • Led platform transformation initiatives, including the rebranding, divestiture, and acquisition of KCI, Systagenix, and LifeCell.
  • Directed the modernization of legacy order-to-cash and field service systems, transitioning to Salesforce.com.

Manager of IT QA Services

Kinetic Concepts Inc (KCI)
04.2009 - 02.2010
  • Managed change management, configuration management, and IT testing teams, optimizing processes to streamline global IT changes while ensuring quality and system availability.
  • Led the Global Change Advisory Board (CAB), holding go/no-go authority for emergency changes outside the release cycle.
  • Implemented quality control (QC) processes in a pre-production environment using disaster recovery (DR) infrastructure to mirror production conditions.
  • Established an offshore regression testing team for the Global IT Platform (Oracle E-Business Suite), improving testing efficiency and coverage.
  • Implemented an enterprise source control system, standardizing development and deployment practices across global teams.
  • Developed configuration management processes for code promotion through source control tools, automating patch management and deployment to production.
  • Oversaw administration of HP software suite tools, including Quality Center, PPM, Service Manager, and LoadRunner to support IT operations and testing.

WebSphere and Tibco Performance Architect, Chief Technology Office (CTO)

Citi
10.2007 - 04.2009
  • Led performance analysis and tuning for SOA and CRM environments (WebSphere and Tibco), ensuring optimal system performance.
  • Implemented end-to-end production and test monitoring solutions, along with alerting processes for J2EE and Enterprise Service Bus (ESB) environments.
  • Designed and contributed to the development of WebSphere solutions and strategic roadmaps.
  • Published best practices and tutorials for WebSphere applications, configurations, performance testing, monitoring, and tuning across all program layers in Citi's shared services environment.
  • Developed and implemented a governance process for coding best practices, ensuring seamless transitions for shared service projects across various development environments throughout the software lifecycle.

Sr. Systems Programmer- WebSphere Tools Lead

USAA
01.2006 - 09.2007
  • Led the design and implementation of J2EE applications for monitoring and automation tools deployed to a WebSphere Application Server farm.
  • Managed both onsite and offshore teams, overseeing task assignments, prioritization, and project execution.
  • Provided guidance and established coding standards and best practices for the WebSphere Administrator team's development efforts.
  • Managed component budgets and served as Operations Lead on multiple projects, ensuring successful delivery and operational efficiency.

Systems Programmer- IBM WebSphere Solutions

USAA
01.2002 - 01.2006
  • Supported runtime operations, deployment, and configuration of J2EE applications in a distributed, multi-cell WebSphere environment.
  • Implemented applications utilizing cross-cell EJB invocation to ensure efficient system integration.
  • Contributed to projects focused on upgrading WebSphere versions, as well as enhancing CRM and Survivorship Process Automation (SPA) workflow applications.
  • Participated in on-call rotation to maintain 24/7 availability and reliability of .com applications.

Education

Masters of Science - Information Technology

University of Texas at San Antonio
San Antonio, Texas
12.2005

Bachelor of Science - Computer Science

Texas A&M University
College Station, Texas
12.2001

Skills

  • Organizational management and leadership
  • Data-driven decision making
  • Strategy development
  • Proficiency in financial management
  • Project/Task Management
  • Operational Efficiency
  • Cloud architecture design
  • Application design
  • Application modernization

Timeline

Principal Cloud Solutions Architect

MITRE Corp
07.2019 - Current

Sr. Cloud Architect

Citi
02.2015 - 07.2019

IT Director- Global CRM/SOA Development

Acelity
02.2010 - 02.2015

Manager of IT QA Services

Kinetic Concepts Inc (KCI)
04.2009 - 02.2010

WebSphere and Tibco Performance Architect, Chief Technology Office (CTO)

Citi
10.2007 - 04.2009

Sr. Systems Programmer- WebSphere Tools Lead

USAA
01.2006 - 09.2007

Systems Programmer- IBM WebSphere Solutions

USAA
01.2002 - 01.2006

Bachelor of Science - Computer Science

Texas A&M University

Masters of Science - Information Technology

University of Texas at San Antonio

ACHIEVEMENTS / ORGANIZATIONS

  • MITRE TrailBlazer Award 2025– Established decision making tools and finops process for cloud adoption at IRS
  • MITRE BreakThrough Award 2021– Developed 3 Year Operating Plan at direction of SEC Chief Information Officer
  • MITRE TrailBlazer Award- 2020- Established Government Sponsor Cloud Development Environment
  • Speaker at SpringOne Platform by Pivotal Conference in Washington D.C., Sept, 2018
  • Https://springoneplatform.io/2018/sessions/eoede-performance-architecture-for-the-agile-enterprise-using-cloud-native-api-s
  • Keynote Speaker at the Cloud Developer Conference on Digital Transaction Management in Healthcare (2014, Austin, TX)
  • 2011 Oracle Innovation Award Winner for Oracle Fusion Middleware Technologies
  • Featured in KCI Connect Newsletter Employee Spotlight for resourcefulness and boldness on subject of E-Signatures for Durable Medical Equipment
  • Completed Project Management Professional (PMP) training course
  • Southwestern Bell Scholarship Winner
  • UPE Computer Science Honor Society
  • Eisenhower Leadership Program
  • Freshman Leadership Program
  • UTSA RoadRunner Club

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