Joshua Niday
Castle Rock,CO
Summary
Dynamic General Manager with a proven track record at VASA Fitness, excelling in operations management and strategic planning. Expert in driving year-over-year growth while fostering team collaboration and enhancing customer relations. Skilled in P&L management and employee training, consistently achieving high performance and satisfaction levels.
Overview
20
20
years of professional experience
Work History
General Manager
VASA Fitness
01.2023 - 04.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Owner/Personal Trainer
Central Fitness Intelligence, LLC
01.2020 - 01.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
District Manager
StorQuest Self Storage
01.2014 - 04.2020
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
District Learning Specialist/Store Manager
Extra Space Storage
01.2005 - 01.2014
- Maintained accurate records of employee training history, leading to informed decision-making regarding future development plans.
- Identified performance gaps through analysis of employee data, leading to targeted interventions that improved overall productivity.
- Established performance metrics to evaluate the impact of training initiatives on individual growth and organizational success.
- Conducted regular audits of course materials to ensure compliance with industry standards and best practices.
- Boosted employee retention by designing engaging and effective training sessions that increased job satisfaction.
- Enhanced employee skill sets through development and execution of comprehensive training curriculums.
- Delivered training to over 200 staff members
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Bachelor Of Business Administration - Management
University of Phoenix
Tempe, AZSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Efficient multi-tasker
- Time management
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training/development
- Inventory control
- Goal setting
- Employee scheduling
- Verbal and written communication
- P&L management
- Motivation
- Labor cost controls
- Strategic planning
- Performance improvement
- Vendor relationships
- Consistently meet goals
- Facility management
- Performance improvements
- Performance evaluations
- Recruitment
- Expense control
- Interpersonal skills
- Operations oversight
- Sales expertise
Timeline
General Manager
VASA Fitness
01.2023 - 04.2025
Owner/Personal Trainer
Central Fitness Intelligence, LLC
01.2020 - 01.2023
District Manager
StorQuest Self Storage
01.2014 - 04.2020
District Learning Specialist/Store Manager
Extra Space Storage
01.2005 - 01.2014
Bachelor Of Business Administration - Management
University of Phoenix