Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Joshua Noonan

Mauston

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Service Leader

Kwik Trip
09.2023 - 06.2024
  • Streamlined front desk operations for increased efficiency and improved guest experiences.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Developed strong rapport with guests through personalized service and attention to detail.
  • Communicated with managers to discuss employee performance, report violations and assist with policy enforcement.
  • Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
  • Coached team members on service techniques to boost revenue and exceed customer expectations.

Boat Driver, Lifegaurd

Camp Long Lake, Boy Scouts of America
06.2020 - 08.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Responded to emergency situations in a timely, efficient manner.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.

Education

BBA - Sales/Management Track

UW-La Crosse
La Crosse, WI
05-2028

Skills

  • Exceptional communication
  • Delegation and supervision
  • Guest relations
  • Complaint handling
  • Data entry proficiency
  • Cash handling experience
  • Teamwork and collaboration
  • Effective problem-solver

Accomplishments

  • Earned Eagle Scout rank, demonstrating leadership, community service, and project management through the Boy Scouts of America
  • Inducted into the Vigil Honor, the highest recognition of the Order of the Arrow, BSA’s National Honor Society, for exceptional service and leadership
  • Achieved 1st Place Soloist at the 2024 Wisconsin State Solo & Ensemble Competition, showcasing excellence in musical performance
  • Scored a 31 on the ACT, placing in the top percentile nationally for college readiness

Certification

  • American Red Cross Lifeguard Certification – Certified in water rescue, surveillance, and emergency response
  • CPR/AED Certification – Trained in adult, child, and infant cardiopulmonary resuscitation and automated external defibrillator use
  • Basic Life Support (BLS) Certification – Certified in high-quality CPR and team-based emergency care for healthcare settings
  • Food Handler Safety Certification – Knowledgeable in safe food handling, preparation, and sanitation practices
  • Certified Bartender License – Licensed in responsible alcohol service, mixology, and state/local alcohol laws

Timeline

Guest Service Leader

Kwik Trip
09.2023 - 06.2024

Boat Driver, Lifegaurd

Camp Long Lake, Boy Scouts of America
06.2020 - 08.2023

BBA - Sales/Management Track

UW-La Crosse
Joshua Noonan