Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Nunez

North Hollywood

Summary

Experienced and results-driven sales operation manager with over 10 years of expertise in warehouse operations and logistics optimization. Proven track record of optimizing order processing and coordinating dealer shipments to enhance operational efficiency. Successfully managed administrative support for sales teams and collaborated with OEMs for product replenishment, resulting in improved delivery RMA. Dedicated to maintaining a customer-focused approach while streamlining processes. Eager to leverage expertise to drive supply chain excellence. Strategic technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

13
13
years of professional experience

Work History

Sales Operations Manager

Slate Digital
01.2022 - 10.2025
  • Oversaw warehousing, logistics operations while managing inquiries, requests, and support for sales partners including dealers, distributors, and direct customers.
  • Coordinate dealer shipments and liaise with warehouses for order processing, managing all sales and RMAs.
  • Provide comprehensive administrative and operational support to the sales and support teams.
  • Address inquiries from sales and support team members, ensuring prompt delivery and high-quality support solutions.
  • Disseminate sales information, detailed assets, and pricing.
  • Collaborate with OEMs to submit orders for product replenishment and oversee logistics from the factory to warehouses.
  • Helped build, and maintain BOM’s for multiple hardware products, such as VMS One, ML-1, Slate Control and Raven Z3.
  • Managed inventory for all hardware products while forecasting and coordinating part and product orders with manufacturers to maintain optimal stock levels and ensure smooth, efficient supply chain operations.
  • Managed CRM systems, ensuring data integrity and optimizing user experiences for sales teams.
  • Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
  • Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
  • Improved overall productivity with the introduction of innovative process improvement initiatives.
  • Fostered culture of continuous improvement, encouraging innovation and employee engagement through targeted training programs.
  • Collaborated with marketing and sales to synchronize operational capabilities with strategic growth objectives and business expansion goals.

RMA and Project Specialist

Slate Digital
11.2017 - 01.2022
  • Facilitated the RMA process, ensuring efficient management of customer returns in accordance with company policies.
  • Partnered with cross-functional teams to troubleshoot and resolve customer issues pertaining to product returns.
  • Communicated with customers regarding return inquiries, providing RMA and accurate updates on the RMA process, including tracking information and return status.
  • Maintained a customer-centric approach to effectively address concerns and inquiries.
  • Contributed to various projects and product builds within the organization, ensuring successful execution and completion with efficiency.
  • Coordinated with project teams to align with RMA and objectives.
  • Implemented best practices for project management, improving overall efficiency and team productivity.
  • Streamlined project workflows through effective resource allocation and prioritization strategies.

Studio Manager/Engineer

Cassette Recording
02.2013 - 10.2017
  • Oversaw day-to-day studio operations, acting as the primary liaison between the studio and agencies.
  • Recorded, edited, and mixed music to picture, sound-designed, and prepared music and stems for final delivery to clients for nationally televised and online spots.

Education

Bachelor of Science (B.S.) - Business Entertainment

Los Angeles Recording School
04.2014

Skills

  • CRM expertise
  • Database Management
  • Shipping and Receiving Oversight
  • Adaptability
  • Strategic planning
  • Organization skills
  • Project management
  • Time management
  • Analytical thinking
  • Supply Chain Management
  • Logistics
  • International Logistics
  • Communication
  • Data Analysis
  • Google Suite
  • Microsoft Office

Timeline

Sales Operations Manager

Slate Digital
01.2022 - 10.2025

RMA and Project Specialist

Slate Digital
11.2017 - 01.2022

Studio Manager/Engineer

Cassette Recording
02.2013 - 10.2017

Bachelor of Science (B.S.) - Business Entertainment

Los Angeles Recording School

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