Katia Suarez
Fort Myers,FL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sales Operations Manager
PNC- LINGA rOS
03.2023 - Current
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies
- Collaborated with cross-functional teams, resulting in improved communication and coordination between departments
- Reduced operational costs through the identification and elimination of inefficient processes and practices
- Provided comprehensive training programs for new hires, ensuring rapid onboarding and skill development
- Standardized and reduced email communications between employees by formulating and implementing field communication processes
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members
- Developed customized reports for improved sales forecasting and accurate performance tracking
- Enhanced refund processing efficiency by streamlining workflows and reducing errors
- Managed vendor relationships to ensure timely delivery of products or services within budget constraints.
Bartender/Manager
Burn By Rocky Patel
02.2021 - 04.2023
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns
- Streamlined bar operations for increased efficiency by implementing new inventory management systems
- Increased overall revenue with creative drink promotions and themed events
- Improved staff performance through comprehensive training programs and regular feedback sessions
- Provided exceptional customer service, anticipating guests' needs and exceeding their expectations consistently
- Oversaw maintenance tasks for all bar equipment, ensuring optimal functionality during busy hours
- Ensured accurate reporting of daily sales figures to upper management for informed decision-making processes related to budgeting and forecasting
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
VIP Manager/ Bartender
SKYBAR
01.2019 - 03.2021
- Enhanced VIP guest satisfaction by providing personalized services and attending to special requests
- Developed strong relationships with high-profile clients for increased loyalty and repeat business
- Managed exclusive events for VIP guests, ensuring a memorable experience tailored to their preferences
- Collaborated with various departments to deliver seamless service for VIP clientele, resulting in excellent feedback and referrals.
Loan Partner
North Pointe Bank
01.2018 - 01.2019
- Secured loan file financial documents from potential borrowers
- Analyzed the loan file data and consulted with prospective borrowers to educate them on varying loan products
- Serve as the primary contact and liaison between clients, branch manager, and assigned loan originator and conduct meetings to coordinate any follow-up items
- Review all loan package documentation for discrepancies, omissions, and income calculation then report any discrepancies to the loan originator.
Education
High School Diploma -
Ola High School
Certificate in Essentials of Project Management -
LSU Online
Skills
- Staff Training
- Project management
- Sales process optimization
- Goal setting
- CRM expertise
- Team leadership
- Multitasking
- Problem solving
- Process improvement
- Product knowledge
- Organizational skills
- Account management
- Attention to detail
- Adaptability
- Time management
- New Hire Onboarding
Timeline
Sales Operations Manager
PNC- LINGA rOS
03.2023 - Current
Bartender/Manager
Burn By Rocky Patel
02.2021 - 04.2023
VIP Manager/ Bartender
SKYBAR
01.2019 - 03.2021
Loan Partner
North Pointe Bank
01.2018 - 01.2019
High School Diploma -
Ola High School
Certificate in Essentials of Project Management -
LSU Online
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