LISA NASER
Sales and customer support
Strongsville,OH
Summary
Results-driven sales and operations professional with a track record of optimizing processes and boosting sales performance. Proven ability to collaborate effectively with teams and adapt to evolving requirements, ensuring reliability and consistency. Extensive experience in data analysis, CRM systems, and strategic planning. Successfully managed daily operations, overseeing sales performance, budgeting, and compliance with financial targets.
Overview
7
7
years of professional experience
2
2
Languages
2
2
years of post-secondary education
Work History
Sales and Operations Manager
Globe Life
03.2021 - Current
- Maintained knowledge of current promotions, exchange guidelines, and payment policies.
- Scheduled appointments to meet with, and present detailed information to clients.
- Used creative sales techniques to find and develop relationships with prospective clients.
- Used strong research and market penetration skills to generate new sales opportunities.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Conducted training sessions for new sales staff, sharing best practices and product.
- Resolved customer problems, immediately escalating critical issues to the supervisor with prompt mitigation.
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
Freelance AI Data Annotator
Freelance
02.2025 - Current
- Performed data annotation, classification, and quality assurance to train and validate AI and machine learning models.
- Reviewed AI-generated outputs for accuracy, tone, and alignment with task guidelines.
- Maintained high accuracy ratings, and consistently met deadlines in fast-paced project cycles.
Dietary Aide
Altenheim Senior Living
11.2018 - 01.2020
- Assisted patients with special needs to eat meals, providing kindness and patience
- Helped with meal prep for daily meals, following strict sanitation and food handling
- Worked closely with team members to update cleaning protocols and increase aide
- Stocked food and other supplies for main kitchen and units as needed
Education
No Degree - BBA in Progress
Cuyahoga Community College
Cleveland, OH 08.2022 - 05.2024
Licensed Esthetician | Registered Business Owner - Cosmetology
Raphael's School of Beauty
North Olmsted, United States05-2025
Skills
Business development expertise
Collaborative teamwork
Data privacy management
Customer relations
Project pipeline oversight
Data analysis expertise
Sales data analysis
Operational efficiency management
Performance analysis
Financial oversight
CRM expertise
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Promotion by hitting sales quotas with accuracy and efficiency.
- multiple performance awards
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Freelance AI Data Annotator
Freelance
02.2025 - Current
No Degree - BBA in Progress
Cuyahoga Community College
08.2022 - 05.2024
Sales and Operations Manager
Globe Life
03.2021 - Current
Dietary Aide
Altenheim Senior Living
11.2018 - 01.2020
Licensed Esthetician | Registered Business Owner - Cosmetology
Raphael's School of Beauty