Summary
Overview
Work History
Education
Skills
Timeline
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JoshuA NUNN

Surprise,AZ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Construction and Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Knowledgeable and dedicated customer service professional with extensive experience in Moving and storage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experienced Construction worker with over 20 years of experience in Construction. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

19
19
years of professional experience

Work History

Customer Service Technician

Decorative Trim Unlimited
Gilbert, AZ
08.2018 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

General Manager

Uhaul Moving And Storage
Phoenix, AZ
08.2010 - 08.2018
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Superintendent

MPC Contracting
Phoenix, AZ
02.2005 - 06.2008
  • Managed complete construction process to maximize quality, cost-controls and efficiency.
  • Supported project coordination and smooth workflow by coordinating materials, inspections and contractor actions.
  • Reviewed plans and inspected ongoing construction to keep work in line with project goals.
  • Maintained safety onsite and upheld all OSHA regulations.
  • Managed 20 Foreman/Piece crew workers when performing duties in line with local and national building codes in all areas of construction.
  • Stepped up during foreman's absence to answer questions from General Supervisor and delegate project tasks to employees.

Piece Worker

Pratt Construction
Phoenix, AZ
03.2001 - 01.2005
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Followed outlined specifications to implement assembly plans.
  • Conducted quality assurance inspections on finished components and identified issues.

Education

Biology

Glendale Community College
Glendale, CA
06.2009

GED -

North Canyon High School
Phoenix, AZ
06.2001

Skills

  • Reading Comprehension
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset

Timeline

Customer Service Technician

Decorative Trim Unlimited
08.2018 - Current

General Manager

Uhaul Moving And Storage
08.2010 - 08.2018

Superintendent

MPC Contracting
02.2005 - 06.2008

Piece Worker

Pratt Construction
03.2001 - 01.2005

Biology

Glendale Community College

GED -

North Canyon High School

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JoshuA NUNN