Dedicated guest advocate with proven skills in problem solving and effective communication. Committed to enhancing guest satisfaction through empathetic service and collaboration.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Guest Advocate
Target Corporation
Westlake Village, California
07.2025 - Current
Resolved guest concerns promptly and professionally to ensure satisfaction.
Communicated product knowledge effectively to enhance guest satisfaction.
Processed transactions accurately at the checkout area.
Performed cashier duties such as processing payments, returns, and exchanges accurately.
Sonoma State Driver
Sonoma State University
Rohnert Park
08.2025 - 05.2026
Operated university vehicles for safe and efficient transportation of students and staff.
Provided excellent customer service to passengers during transit experiences.
Achieved consistently high customer scores due to exceptional service.
Collaborated with team members to coordinate logistics for university events.
Maintained accurate logs of vehicle inspections and repair status.
Documented daily mileage, gas, and other data.
Kitchen Server
Culinary Services
Rohnert Park, California
08.2024 - 05.2026
Trained new servers on proper service techniques and restaurant policies.
Communicated effectively with other staff members regarding customer requests or complaints.
Maintained cleanliness and organization of dining areas and service stations.
Prepared kitchen for incoming groups by organizing ingredients and setting up cooking stations. in the kitchen. Food certified and being able to process and intake food.
Education
Bachelor of Science - Biology (Molecular Cell Biology)
Sonoma State University
Rohnert Park, CA
05-2026
Skills
Guest satisfaction focus
Customer service
Cash handling procedures
Team collaboration
Effective communication
Communication skills
Problem solving
Conflict resolution
Time management
Certification
ABC Alcohol Certified
Accomplishments
Dean's List, Academic President Scholarship
Affiliations
Target Employment
Timeline
Sonoma State Driver
Sonoma State University
08.2025 - 05.2026
Guest Advocate
Target Corporation
07.2025 - Current
Kitchen Server
Culinary Services
08.2024 - 05.2026
Bachelor of Science - Biology (Molecular Cell Biology)
Guest Experience Manager (Front Office) Housekeeping, Relief Resort Duty Manager, Emerging Leaders Alumni at The Walt Disney CompanyGuest Experience Manager (Front Office) Housekeeping, Relief Resort Duty Manager, Emerging Leaders Alumni at The Walt Disney Company