Joshua Oliver RCFE
Cogir- New Development- Luxury Resort Style
Anaheim,US
11
years of professional experience
Executive Director with a strong background in transforming operations through innovative HR strategies and financial management. Expertise in recruiting and developing high-performing teams, leading to enhanced employee engagement and satisfaction while optimizing business processes for organizational success.
Work History
Executive Director
2 Years 7 Months- Brand New Community 160 Apartments, led during construction, pre-lease, and grand opening phases.
- Assume the accountability of directing the overall management and control of the operations of the Community, its residents, its team members, and financial assets.
- Ensure the safety, health, and well-being of residents by maintaining the physical property and necessary services in compliance with Company policy. Confirm that residents are at the appropriate level of care according to their needs and Community licensure standards.
Business Office Director
1 Year- Recruited, trained and motivated staff to form cohesive and high-performance team.
- Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
- Resolved any discrepancies between vendor invoices and purchase orders.
- Determined appropriate budget levels and tracked expenditures.
- Onboarded all new team members and managed employee files in accordance to state and federal guidelines.
- Processed Bi-Weekly Payroll using ADP.
Business Office/HR Manager
1 Year- Oversees the day-to-day operations of the business office, including staffing coverage and management.
- Overseeing a front desk team of 8 and 2 drivers.
- Onboarding new hires and appropriate clearance such as TB test, physicals, live scan clearance, I9.
- Training new hires with state regulated training, iLearn relais, LMS.
- Set up and audit resident files.
- Long term care monthly form submissions.
- Organizes office operations and procedures such as flow of correspondence, filing, and other operational duties.
- Processes orders for all necessary equipment and supplies.
- Orders within budgetary guidelines and maintains inventory control.
- Process workers comp claims and set up associates with restrictions.
- Promotes personal and professional growth of staff and conducts performance reviews.
- Places ads; interviews and makes hiring decisions regarding open positions.
- Reviews weekly payroll reports and addresses associate payroll concerns.
- Conducts community tours to prospective residents and their families.
- Reviews and approve vendor invoices daily.
Accounts Payable Specialist
2 Years 8 Months- Handling all aspects of accounting administration including accounts payable/receivable and billing.
- Cutting and printing daily checks to meet our payment terms with vendors.
- Responsible for answering all emails including payment status, customer requests, paperwork collections.
- Answering phone calls, from customers and/or vendors with any AR or AP questions/concerns.
- Working with our outside branches to collect paperwork needed to complete files in our system.
- Handling invoices that come in from vendors, ensuring paperwork is being submitted correctly and in a timely manner.
- Handling different reports on a day-to-day basis, from daily work reports to bi-weekly commission reports done for outside agents.
Front Desk Lead
2 Years 8 Months- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system.
- Answered phones, booked reservations, responded to emails and electronic reservations.
- Prepared check out receipts and collected payments from departing guests.
- Make sure that credit cards being offered by clients for payments are valid.
- Plan and direct associates, training, and performance evaluations and control sales.
- Resolve customer complaints regarding sales and service.
- Answer customer questions and provide information on procedure and policies.
- Making sure the end of day procedure is done correctly, all cash being accounted for, doing daily audits, and starting the new accounting day.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals.
- Maintain up-to-date knowledge of store policies regarding payments, money transfers and check cashing.
- Processed and issued money orders for customers.
- Complied with regulatory requirements including Bank Secrecy Act, Anti-money laundering associated with money gram.
- Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
- Managed accounts payable, accounts receivable, scheduling and payroll.
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Estimated food and beverage costs, work with corporate office staff for efficient results, supervised the portion control and quantities of operation to minimize waste.
- Handled all aspects of the billing side of life, auto, and renters policies.
- Wrote new policies by thoroughly explaining insurance coverages while always placing our clients needs first.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Reviewed files, records and other documents to obtain information and respond to a number of different requests pertaining to the insurance industry.
Customer Service Manager
3 Years 10 Months- Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
- Managed accounts payable, accounts receivable, scheduling and payroll.
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Estimated food and beverage costs, work with corporate office staff for efficient results, supervised the portion control and quantities of operation to minimize waste.
- Handled all aspects of the billing side of life, auto, and renters policies.
- Wrote new policies by thoroughly explaining insurance coverages while always placing our clients needs first.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Reviewed files, records and other documents to obtain information and respond to a number of different requests pertaining to the insurance industry.
Assistant Store Manager
2 Years 8 Months- Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
- Managed accounts payable, accounts receivable, scheduling and payroll.
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Estimated food and beverage costs, work with corporate office staff for efficient results, supervised the portion control and quantities of operation to minimize waste.
- Handled all aspects of the billing side of life, auto, and renters policies.
- Wrote new policies by thoroughly explaining insurance coverages while always placing our clients needs first.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Reviewed files, records and other documents to obtain information and respond to a number of different requests pertaining to the insurance industry.
Administrative Assistant
2 Years 2 Months- Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
- Managed accounts payable, accounts receivable, scheduling and payroll.
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Estimated food and beverage costs, work with corporate office staff for efficient results, supervised the portion control and quantities of operation to minimize waste.
- Handled all aspects of the billing side of life, auto, and renters policies.
- Wrote new policies by thoroughly explaining insurance coverages while always placing our clients needs first.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Reviewed files, records and other documents to obtain information and respond to a number of different requests pertaining to the insurance industry.
Education
Bachelor of Science - Business Administration
High School Diploma
Skills
Conflict resolution
Detail oriented
Team Player
Accounting
Office Management
Accounts Receivable
Accounts Payable
Human Resources
Business Operations
Budget Management
Recruitment
Hiring
Employee Coaching
Timeline
Executive Director
Cogir- New Development- Luxury Resort Style
01.2024 - CurrentRead More
Business Office Director
Oakmont Senior Living
01.2023 - 01.2024Read More
Business Office/HR Manager
Brookdale Senior Living
01.2022 - 01.2023Read More
Accounts Payable Specialist
Transervice Logistics
01.2020 - 09.2022Read More
Front Desk Lead
Grand Legacy at The Park
10.2018 - 06.2021Read More
Customer Service Manager
Walmart
02.2017 - 12.2020Read More
Assistant Store Manager
Rubio's
02.2017 - 10.2019Read More
Administrative Assistant
Allstate Insurance
02.2016 - 04.2018Read More
Savanna High School
High School Diploma
Read More
California State University, Fullerton
Bachelor of Science from Business Administration
Read More