Joshua Oluwatayo

VITAS Healthcare

10.2023 - Current

Configured and maintained network devices, including routers, switches, firewalls, and access points.
Configured and deployed computer systems, hardware, operating systems, and applications for end users across multiple locations, ensuring compliance with established standards.
Provided technical support for end users regarding hardware, software and network related problems.
Managed the ticketing system, ensuring all support requests and incidents were addressed in accordance with SLAs, and documenting support requests and resolutions in the ticketing system accurately.
Performed regular maintenance checks on all IT equipment in the office.
Diagnosed network connectivity problems locally and remotely, and resolved them efficiently, ensuring minimal downtime.
Provided technical support to users with diverse range of IT issues.
Collaborated with team members to improve troubleshooting processes and workflows.
Delivered frontline IT support and basic security oversight for a multi-site environment, handling user account administration, workstation deployment, and endpoint protection.
Ensured system and network security through routine patching, monitoring for anomalies, and applying company-wide best practices for data protection and access control.
Collaborated with senior IT and security personnel to assist in vulnerability remediation and policy enforcement across user endpoints.

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