Joshua Oubre
Houston,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of restaurant operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
Work History
Operations Manager
Ruth's Chris Steakhouse
12.2021 - Current
- Annual Sales Volume: $3.5 MM
- Orchestrated positive customer experiences by overseeing every area of both FOH/BOH operations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Oversaw business operations, inventory control and customer service for restaurant.
- Interacted with guests to obtain feedback on product quality and service levels.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Manager
Movie Tavern - Citiplace
08.2015 - 09.2020
- Annual Sales Volume: $4.5 MM (Restaurant Sales Only).
- Oversaw Team of 80 Staff Members.
- Controlled Labor Cost to Company Target by improved schedule making and by operating on slow nights (Monday, Wednesday and Thursday) with Bartenders functioning as Servers in addition to their usual responsibilities.
- Reduced Food Cost from 32% to 26% by assisting in Weekly Inventories to ensure their accuracy and by organizing all food storage areas to count easier, deter theft, aid in proper ordering and reduce waste.
- Reduced L/B/W Cost from 24% to 18% by organizing storage areas, inventorying weekly, training on proper pours and mandating use of jiggers.
- Developed 40 Team Members into Certified Trainers and 3 Team Members into Management Roles.
- Raised Mystery Shop Scores from 70% to 92% by devising and implementing Checklists so everyone knew their responsibilities and to reinforce Standard Operating Procedures and through strong management focus and by having regular “practice drills” for the team.
- Grew Sales and reinforced company goals by planning and hosting regular Team Contests with great prizes to promote Limited Time Offers and encourage Up-Selling.
- Updated Training Program, adding new 7 Day Training Process and establishing “Green Light” Certification Tests for all positions.
- Planned and executed Social Media Marketing to promote food and drink specials and to promote reoccurring and special events.
- Coordinated and conducted Local Community Marketing focusing on students at local universities and colleges by delivering flyers promoting discounts and special events.
- Developed new bar drinks menu at Corporate request.
- Established Monthly Newsletter to keep team updated and knowledgeable and to improve morale.
- Played Integral part of 2 New Unit Openings.
- (Reason for leaving: Uncertainty of business reopening due to COVID-19 Pandemic. Moved to Houston to find a new opportunity in Operation Management in a more traditional setting, offering job stability.).
Education
Bachelor of Science - Management
Louisiana State University
Baton Rouge, LA05.2019
H.S. Diploma -
Brusly High School
Brusly, LA2015
Skills
- Special events
- Focus
- Marketing
- Organizing
- Sales
- Selling
- Supervisor
- Labor scheduling
- Inventory management
- Staff Development
- Strategic planning
- Performance improvement
Timeline
Operations Manager
Ruth's Chris Steakhouse
12.2021 - Current
Manager
Movie Tavern - Citiplace
08.2015 - 09.2020
Bachelor of Science - Management
Louisiana State University
H.S. Diploma -
Brusly High School