Joshua Overton
Customer Service Professional
Mount Juliet,TN
Summary
Studious Customer Service Professional offering 9 years of extensive experience in customer service. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Store Manager
Stroud's Barbecue
Lebanon, TN
05.2021 - Current
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Bartender/Server
Catch 22
Mount Juliet, TN
06.2020 - 05.2021
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Operations Associate
Guitar Center
Nashville, Tennessee
10.2018 - 04.2019
- Followed shipping and receiving procedures for goods and materials.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Gathered, organized and input information into digital database.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Analyst
Broadcast Music Inc.
Nashville, Tennessee
06.2018 - 01.2019
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Gathered, organized and input information into digital database.
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
- Validated results and performed quality assurance to assess accuracy of data.
Education
Bachelor of Science - Recording Industry Management
Middle Tennessee State University
Murfreesboro, TN 09.2013 - 05.2018
Skills
Team leadership and coaching
Timeline
Store Manager
Stroud's Barbecue
05.2021 - Current
Bartender/Server
Catch 22
06.2020 - 05.2021
Operations Associate
Guitar Center
10.2018 - 04.2019
Analyst
Broadcast Music Inc.
06.2018 - 01.2019
Bachelor of Science - Recording Industry Management
Middle Tennessee State University
09.2013 - 05.2018
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