Joshua Overton
Customer Service Professional
Mount Juliet,TN
Summary
Studious Customer Service Professional offering 9 years of extensive experience in customer service. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Store Manager
Stroud's Barbecue
Lebanon, TN
05.2021 - Current
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Bartender/Server
Catch 22
Mount Juliet, TN
06.2020 - 05.2021
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Operations Associate
Guitar Center
Nashville, Tennessee
10.2018 - 04.2019
- Followed shipping and receiving procedures for goods and materials.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Gathered, organized and input information into digital database.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Analyst
Broadcast Music Inc.
Nashville, Tennessee
06.2018 - 01.2019
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Gathered, organized and input information into digital database.
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
- Validated results and performed quality assurance to assess accuracy of data.
Education
Bachelor of Science - Recording Industry Management
Middle Tennessee State University
Murfreesboro, TN 09.2013 - 05.2018
Skills
Team leadership and coaching
Order management
Relationship building and management
Staff training and development
Bank deposit procedures
Customer Relations
Customer Response
Sales expertise
Financial operations management
Database Management
Timeline
Store Manager
Stroud's Barbecue
05.2021 - Current
Bartender/Server
Catch 22
06.2020 - 05.2021
Operations Associate
Guitar Center
10.2018 - 04.2019
Analyst
Broadcast Music Inc.
06.2018 - 01.2019
Bachelor of Science - Recording Industry Management
Middle Tennessee State University
09.2013 - 05.2018