Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Overton

Bradenton,FL

Summary

Dynamic professional with a strong background in customer service and problem-solving, honed as a Realtor Sales Associate at Home Run Team of Tampa. Proven ability to enhance client satisfaction through engaging interactions and reliable support. Highly skilled in multitasking and maintaining accuracy, ensuring successful outcomes in high-pressure environments.

Overview

21
21
years of professional experience

Work History

Bartender

Paddywagon's
08.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Realtor Sales Associate

Home Run Team of Tampa
02.2022 - Current
  • Compared recently sold area properties to determine competitive market prices.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Increased client satisfaction by providing exceptional customer service in all real estate transactions.
  • Demonstrated excellent problem-solving skills when addressing potential obstacles during transactions, securing successful outcomes for all parties involved.

Warranty Administrator

Lennar Homes
01.2021 - 02.2022
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.

Bartender

Sandbar Restaurant
03.2015 - 01.2021
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.

Soldier

US Army
02.2005 - 12.2012
  • Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
  • Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
  • Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
  • Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.

Education

Associate of Arts - General Studies

State College of Florida
Bradenton, FL
06-2018

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Engaging personality
  • Customer service expertise
  • Complex Problem-solving
  • Service-oriented mindset

Timeline

Bartender

Paddywagon's
08.2022 - Current

Realtor Sales Associate

Home Run Team of Tampa
02.2022 - Current

Warranty Administrator

Lennar Homes
01.2021 - 02.2022

Bartender

Sandbar Restaurant
03.2015 - 01.2021

Soldier

US Army
02.2005 - 12.2012

Associate of Arts - General Studies

State College of Florida

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