Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Pando

Lubbock,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

6
6
years of professional experience

Work History

Front Desk

TruFit Athletics Club
05.2022 - Current
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
  • Streamlined front desk operations for improved efficiency and guest experience.

Heavy Equipment operator

United States Marine Corps Reserves
06.2018 - Current
  • Collaborated with team members to complete complex projects, utilizing strong communication skills and problem-solving abilities.
  • Conduct monthly maintenance and operate heavy equipment vehicles.

Front desk

Planet Fitness
09.2020 - 01.2022
  • Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.

Education

Bachelor of Science - Kinesiology

Texas Tech University
Lubbock, TX
05.2024

Associates of Science - General Studies

South Plains College
Levelland, TX
05.2022

Skills

  • Time management
  • Conflict resolution
  • Computer proficiency
  • Professional demeanor

Timeline

Front Desk

TruFit Athletics Club
05.2022 - Current

Front desk

Planet Fitness
09.2020 - 01.2022

Heavy Equipment operator

United States Marine Corps Reserves
06.2018 - Current

Bachelor of Science - Kinesiology

Texas Tech University

Associates of Science - General Studies

South Plains College

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Joshua Pando