Joshua Parker
Marietta,SC
Summary
Resourceful Installation Technician with a proven track record in efficient installations and repairs. Possesses extensive knowledge of electrical systems and troubleshooting techniques, coupled with strong equipment maintenance skills. Excels in time management and problem-solving, consistently delivering high-quality results within deadlines while ensuring exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Installation Technician
Geek Squad - Best Buy
Greenville, SC
12.2019 - Current
- Maintained detailed installation records and documentation for future reference and compliance.
- Tested completed installations to verify functionality and compatibility with other devices.
- Installed new components or replaced defective parts to restore functionality.
- Maintained accurate documentation of installation activities.
- Repaired malfunctioning components in existing systems as needed.
- Provided key information to customers, educating on equipment, products, and services.
- Utilized diagnostic tools and software to identify and fix technical faults efficiently.
- Completed scheduled appointments on time to drive quality service.
- Repaired equipment with new parts and replaced inoperable items.
- Worked with team members to install and maintain equipment.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Provided technical support for customers onsite or remotely via telephone or email.
- Kept records of parts and equipment used in projects to update inventory.
- Participated in training sessions to enhance skills and knowledge in new installation techniques.
- Performed troubleshooting of hardware, software, and network systems.
- Completed day-to-day duties accurately and efficiently.
Vendor Representative
Best Buy
Greenville, SC
06.2016 - 02.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Excelled in exceeding daily credit card application goals.
- Strengthened customer retention by offering discount options.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Mentored junior team members and managed employee relationships.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Merchandising Specialist
Home Depot
Columbia, SC
04.2012 - 06.2016
- Communicated and coordinated planogram execution with store management.
- Performed regular audits of store shelves to ensure accuracy of pricing labels.
- Planned product displays to increase sales.
- Featured product promotions to reflect special deals.
- Printed labels and tags for for-sale merchandise.
- Built product displays and placed appropriate signage for merchandise.
- Discussed merchandise needs with shift supervisors.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Arts - History
University of South Carolina
Columbia, SC12-2012
Skills
- Telecommunications
- Specialty tools
- Assembly and installation
- Installation planning
- Installation tools
- Hazard management
- Troubleshooting
- Power tools operation
- Problem analysis
- Cable management
Affiliations
- Dungeons and Dragons Game Master
- Creative Writing in Science Fiction and Horror
Languages
Japanese
Elementary
Spanish
Limited
Certification
- MECP Basic 2021
References
References available upon request.
Timeline
Installation Technician
Geek Squad - Best Buy
12.2019 - Current
Vendor Representative
Best Buy
06.2016 - 02.2019
Merchandising Specialist
Home Depot
04.2012 - 06.2016
Bachelor of Arts - History
University of South Carolina