Joshua Parsley
Senoir Sales Associate
Denver,US
Summary
Dynamic Ecommerce Marketing Manager with a proven track record of increasing online sales through targeted strategies and data-driven decision making. Adept at optimizing customer experiences and fostering team collaboration, I excel in problem-solving and possess strong analytical skills to drive impactful marketing campaigns.
Dedicated ecommerce professional with extensive experience in creating and executing effective online marketing strategies. Adept at leveraging data analytics to inform decision-making and improve campaign performance. Valued for collaborative approach and flexibility in meeting team and organizational objectives. Known for expertise in SEO, content marketing, and digital advertising.
Overview
16
16
years of professional experience
Work History
Ecommerce Marketing Manager
Goodwill
08.2024 - 06.2025
- Collaborated with cross-functional teams to ensure a cohesive marketing approach across all channels.
- Increased online sales by developing and implementing targeted ecommerce marketing strategies.
- Optimized website performance for improved customer experience and higher conversion rates.
- Actively participated in ecommerce conferences, webinars, workshops enhancing knowledge of emerging trends and technologies within the field.
Solar Specialist
B Green
01.2019 - 08.2024
- Maximized energy production for clients'' properties by designing customized solar panel layouts based on unique site characteristics.
- Collaborated with cross-functional teams to streamline the installation process and improve overall project management efficiency.
- Developed strong relationships with clients by addressing concerns, answering questions, and providing ongoing support for their solar systems.
- Increased client referrals through exceptional after-sales service, including regular check-ins and prompt issue resolution.
- Ensured a seamless transition from traditional power sources to renewable energy solutions for homeowners by guiding them through every step of the process.
- Facilitated client understanding of available financing options for solar installations and assisted them in securing appropriate funding programs when applicable.
Office Manager
SIGNIA Marketing
11.2016 - 01.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Customer Service Representative
Hammacher Schlemmer
09.2011 - 04.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Call Center Representative
RDI Marketing
02.2009 - 01.2011
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
High School Diploma -
Fairfield Highshool
Fairfield, Ohio 05.2001 -
Skills
Ecommerce platform knowledge
Market research analysis
eCommerce expert
Content marketing management
Data-driven decision making
Email marketing strategy
Product listing optimization
Budget planning and allocation
Search engine optimization
Web design principles
Marketing automation tools
Team leadership
Social media advertising
Problem-solving
Customer relationship management
Brand positioning
Product promotion
Social media strategy
Marketing campaigns
Data analytics
Team recruiting and hiring
Database management
Pricing strategies
Google analytics
Self motivation
Sales forecasting
Strategic marketing
Analytical skills
Teamwork
Time management
Creative thinking
Decision-making
Adaptability and flexibility
Verbal and written communication
Time management abilities
Timeline
Ecommerce Marketing Manager
Goodwill
08.2024 - 06.2025
Solar Specialist
B Green
01.2019 - 08.2024
Office Manager
SIGNIA Marketing
11.2016 - 01.2019
Customer Service Representative
Hammacher Schlemmer
09.2011 - 04.2013
Call Center Representative
RDI Marketing
02.2009 - 01.2011
High School Diploma -
Fairfield Highshool
05.2001 -