Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Parsley

Joshua Parsley

Senoir Sales Associate
Denver,US

Summary

Dynamic Ecommerce Marketing Manager with a proven track record of increasing online sales through targeted strategies and data-driven decision making. Adept at optimizing customer experiences and fostering team collaboration, I excel in problem-solving and possess strong analytical skills to drive impactful marketing campaigns.

Dedicated ecommerce professional with extensive experience in creating and executing effective online marketing strategies. Adept at leveraging data analytics to inform decision-making and improve campaign performance. Valued for collaborative approach and flexibility in meeting team and organizational objectives. Known for expertise in SEO, content marketing, and digital advertising.

Overview

16
16
years of professional experience

Work History

Ecommerce Marketing Manager

Goodwill
08.2024 - 06.2025
  • Collaborated with cross-functional teams to ensure a cohesive marketing approach across all channels.
  • Increased online sales by developing and implementing targeted ecommerce marketing strategies.
  • Optimized website performance for improved customer experience and higher conversion rates.
  • Actively participated in ecommerce conferences, webinars, workshops enhancing knowledge of emerging trends and technologies within the field.

Solar Specialist

B Green
01.2019 - 08.2024
  • Maximized energy production for clients'' properties by designing customized solar panel layouts based on unique site characteristics.
  • Collaborated with cross-functional teams to streamline the installation process and improve overall project management efficiency.
  • Developed strong relationships with clients by addressing concerns, answering questions, and providing ongoing support for their solar systems.
  • Increased client referrals through exceptional after-sales service, including regular check-ins and prompt issue resolution.
  • Ensured a seamless transition from traditional power sources to renewable energy solutions for homeowners by guiding them through every step of the process.
  • Facilitated client understanding of available financing options for solar installations and assisted them in securing appropriate funding programs when applicable.

Office Manager

SIGNIA Marketing
11.2016 - 01.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Customer Service Representative

Hammacher Schlemmer
09.2011 - 04.2013
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Call Center Representative

RDI Marketing
02.2009 - 01.2011
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

High School Diploma -

Fairfield Highshool
Fairfield, Ohio
05.2001 -

Skills

Ecommerce platform knowledge

Timeline

Ecommerce Marketing Manager

Goodwill
08.2024 - 06.2025

Solar Specialist

B Green
01.2019 - 08.2024

Office Manager

SIGNIA Marketing
11.2016 - 01.2019

Customer Service Representative

Hammacher Schlemmer
09.2011 - 04.2013

Call Center Representative

RDI Marketing
02.2009 - 01.2011

High School Diploma -

Fairfield Highshool
05.2001 -

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Joshua ParsleySenoir Sales Associate