Joshua Partridge
Cincinnati
Summary
Adaptable professional in the gaming and entertainment sector, known for high productivity and efficiency in task completion. Specialize in game management, customer interaction, and cash handling, ensuring smooth operational flow. Excel in communication, problem-solving, and adaptability, skills that contribute significantly to creating positive guest experiences and maintaining a professional gaming environment.
Overview
12
12
years of professional experience
Work History
Table Games Dealer
Hard Rock Casino
Cincinnati
05.2023 - 01.2025
- Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.
- Greeted incoming guests with enthusiasm to promote fun, memorable, and exciting experiences.
- Explained rules, took bets, and delivered payouts to facilitate the movement of games.
- Maintained an enjoyable environment by entertaining and engaging players at tables.
- Promoted special events within the casino's table games area.
- Responded quickly and appropriately to any disputes that arose between players.
Table Games Dealer
Penn National Gaming, Hollywood Casino
Lawrenceburg
10.2017 - 05.2023
- Greeted incoming guests with enthusiasm to promote a fun, memorable, and exciting experience.
- Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.
- Demonstrated proper shuffling techniques for each game dealt.
- Adhered to established policies and procedures while dealing at tables.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Balanced cash drawers according to established procedures at the end of each shift.
Slot Attendant
Belterra Racino
Cincinnati
06.2016 - 10.2017
- Assisted customers in understanding how to use different types of gaming machines.
- Monitored activity throughout the casino floor and reported issues to the supervisor for immediate attention.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Cleared coin jams and performed minor slot machine repairs.
- Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
- Monitored customer behavior and notified security personnel if needed.
Slot Attendant
Horseshoe Casino
Cincinnati
04.2013 - 06.2016
- Assisted customers in understanding how to use different types of gaming machines.
- Responded promptly to jackpot alarm bells.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
- Maintained accountability of money banks and released to assigned personnel.
- Maintained a professional attitude with guests while providing excellent customer service.
- Responded quickly to customer inquiries regarding rules, regulations, and payouts related to games.
- Cleared coin jams and performed minor slot machine repairs.
Education
Associate of Arts - Marketing
University of Cincinnati
Cincinnati, OH08-2008
High School Diploma -
Colerain High School
Cincinnati, OH05-2008
Skills
- Card Game Management
- Cash Processing Expertise
- Regulatory compliance
- Card Shuffling Techniques
- Client Relationship Management
- Effective Conflict Resolution
Timeline
Table Games Dealer
Hard Rock Casino
05.2023 - 01.2025
Table Games Dealer
Penn National Gaming, Hollywood Casino
10.2017 - 05.2023
Slot Attendant
Belterra Racino
06.2016 - 10.2017
Slot Attendant
Horseshoe Casino
04.2013 - 06.2016
Associate of Arts - Marketing
University of Cincinnati
High School Diploma -
Colerain High School
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