Joshua P Benson
San Rafael,CA
Overview
23
23
years of professional experience
Work History
Service Advisor
Marin Mazda
06.2024 - Current
- Check in customers, assign loaner car and set up transportation as needed while customers vehicles were getting serviced
- Write repair orders and dispatch to technicians
- Communicate with customers any additional problems or issues that needed to be addressed, communicate with customers future services and set up appointments
- Communicate with clients issues and services
- Arrange other services such as smog checks and ordering of tires
- Handle insurance claims and preauthorizations for repairs covered under insurance and warranties
- Handled warranty claims both manufacture and third party warranties and claims
- Write customer repair bills and collect payment and close out repair orders
Sales Associate
Sunglass Hut
03.2023 - Current
- Customer service, Customer relations
- Product knowledge and sales of luxury sunglasses
- Special orders for customers
- Ordering parts and repairs and adjustments of luxury sunglasses
- Setting and meeting of daily sales goals
- Daily product inventory
- Training and leading other sales associates
Mechanic, Carpenter, Farm Hand, Animal Husbandry
Big Creek Farm
06.2021 - 02.2023
- Knowledge and abilities to repair any problems with vessels from mechanical, pasture clearing, controlled burns for brush
- Make and fence in 20 acres of pasture, install electric fence system with cut switches in vessels
- Build 60 x 64 foot barn complete with butcher shop
- Install cattle gates
- Repair fencing of pre-existing pasture
- Built a beef farm from the ground up including barn, greenhouse additions to tractor building, built mobile goat shelter as well as other stationary goat barn and pens
- Raised and hatched chickens
- Raised and bred rabbits
- Cared for, fed and trimmed hooves of goats
- Built very large 3 tier terrace garden
- Planted, pruned vegetables in garden and harvest
- Hay detail
Service Advisor
Marin Mazda
01.2020 - 04.2021
Certified Volvo Penta Technician
Helmuts Marine Service
11.2019 - 04.2020
- Certified Volvo Penta Technician
- Doing minor and major Tractor, vehicle and equipment maintenance and repair
- Logging mechanical and electrical diagnosis and repairs
Certified Mercruiser and Certified Volvo Penta Technician, Head Technician & Parts at Marina (under Service Managers)
Boats By George
03.2016 - 10.2019
- Company Overview: https://www.boatsbygeorge.com/
- Certified Mercruiser and Certified Volvo Penta Technician
- Head Technician in shop under Service Managers
- Doing minor and major mechanical and electrical diagnosis and repairs
- Knowledge and abilities to repair any problems with vessels from mechanical, electrical, plumbing, all the way to computer systems that run vessels
- Major and minor engine repairs
- Rigging new vessels that arrive from factory
- Teaching/training other technicians in areas where they are weak or unfamiliar
- Hauler and Operator of Vessels of various sizes
- Boat show set up and teardowns
- Stock parts, look up parts for jobs and parts for other technicians
- Look up and retrieve parts for customers that came in to buy parts
- Https://www.boatsbygeorge.com/
Certified Mercruiser Technician, Head Technician, Main Man
TLC Boat Service
03.2015 - 03.2016
- Mercruiser Technician and Head of Shop
- Doing minor and major mechanical and electrical diagnosis and repairs
- Knowledge and abilities to repair any problems with vessels from mechanical, electrical, plumbing, all the way to computer systems that run vessels
- Equipment maintenance from vehicles, trailers, hydraulic trailers and more
- Teaching/training of new technicians
- Hauler and Operator of Vessels of various sizes
- Head of Yard and Shop, directing employees
- Parts categorizing, stocking and look up of parts needed for jobs
Certified Mercruiser Technician, Head Technician, Head of Shop
Smith Boys SeaRay
03.2014 - 03.2015
- Mercruiser Technician and Head of Shop
- Doing minor and major mechanical and electrical diagnosis and repairs
- Knowledge and abilities to repair any problems with vessels from mechanical, electrical, plumbing, all the way to computer systems that run vessels
- Major and minor engine repairs
- Rigging new vessels that arrive from factory
- Equipment maintenance from vehicles, trailers, hydraulic trailers and more
- Teaching/training of new technicians
- Hauler and Operator of Vessels of various sizes
- Head of Shop, directing other technicians
- Set up and teardowns of boat shows
- Tractor and Forklift Operator
Driver
Adirondack Cab Co.
07.2013 - 03.2015
- Picking up and delivering clients from one location to the next
- Deliveries and car move services
Manager, Certified Mercruiser Technician and Head Technician
TLC Boat Service
09.2001 - 07.2013
- Mercruiser Technician, Head Technician and Manager
- Doing minor and major mechanical and electrical diagnosis and repairs
- Knowledge and abilities to repair any problems with vessels from mechanical, electrical, plumbing, all the way to computer systems that run vessels
- Equipment maintenance from vehicles, trailers, hydraulic trailers and more
- Hauler and Operator of Vessels of various sizes
- Head of Yard and Shop, directing employees
- Inventory ordering and stocking
- Customer relations
Shift Leader
Dunkin Donuts
04.2006 - 06.2008
- Order taking and running cash register
- Direct and oversee employees on their job tasks
- Run the store when Manager was not around
- Customer relations
- Count registers at the end of shifts throughout the day
- Make money/bank deposits
- Input data for sales, cash and credit card sales in computer
- Inventory and stocking
Education
Graduate -
Glens Falls High School
Glens Falls, NYCertification and Recertifications - Transom and Drives, EFI, Vodia, Electronic Vessel Control
Volvo Penta
11.2024
Certification and Recertifications - MerCruiser Drives and Transoms, MerCruiser Systems, MerCruiser EFI 1, MerCruiser SmartCraft II and DTS, Inro to CDS Classes
Mercury University
Laconia, NH11.2024
Graduate - Automotive Technology
SAEC BOCES
Hudson Falls, NY01.2005
Skills
- Diagnosing runability conditions of vessels
- Testing, repairing and installing electronics in vessels
- Testing, repairing and rebuilding outdrives and engines
- Driving truck and trailer
- Operating vessels from 16 to 38 foot
- Detailing, buffing and waxing
- Operating forklift
- Operating tractors
- Working well under pressure
- Striving for excellence
- Working thoroughly
- Perfectionism
- Carpentry
- Animal husbandry
- Gardening
- Trainable
- Moldable
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Service estimates
- Handling customer complaints
- Workflow management
- Performance goals
- Repairs scheduling
- Client rapport
- Customer relationship management
- Records management
- Data entry
- Cost estimation
- Records maintenance
- Repair quality inspections
- Mechanical aptitude
- Point-of-sale system
- Customer consulting
- Problem resolution
- Understanding customer needs
- Administrative and office support
- Service upselling
- Sales and upselling
- Sales closing
References
- Ed Gutfeld, Pastor, Victory Christian Center, (415) 987-7419
- Shawn Barrett, Owner of Big Creek Farm, Retired Chief of Detectives Fairfax County VA, (571) 221-8040
- Jason Getty, Carpenter, Mentor and Farm Manager, (518) 683-6076
- Saulo Diaz, Manager Sunglass Hut, Current employer, (619) 362-6429
- George Pensel, Owner of Boats by George, Current employer, (518) 361-1414
- Ron Winne, OMC Tech. and mentor since I was 14 in the Marine Industry. Head of Maintenance Rotterdam School Districts, (518) 859-2693
- Chris Minor, Service Manager at Boats by George, (518) 361-4875
Personal Information
Title: Advisor
Languages
English
Full Professional
Timeline
Service Advisor
Marin Mazda
06.2024 - Current
Sales Associate
Sunglass Hut
03.2023 - Current
Mechanic, Carpenter, Farm Hand, Animal Husbandry
Big Creek Farm
06.2021 - 02.2023
Service Advisor
Marin Mazda
01.2020 - 04.2021
Certified Volvo Penta Technician
Helmuts Marine Service
11.2019 - 04.2020
Certified Mercruiser and Certified Volvo Penta Technician, Head Technician & Parts at Marina (under Service Managers)
Boats By George
03.2016 - 10.2019
Certified Mercruiser Technician, Head Technician, Main Man
TLC Boat Service
03.2015 - 03.2016
Certified Mercruiser Technician, Head Technician, Head of Shop
Smith Boys SeaRay
03.2014 - 03.2015
Driver
Adirondack Cab Co.
07.2013 - 03.2015
Shift Leader
Dunkin Donuts
04.2006 - 06.2008
Manager, Certified Mercruiser Technician and Head Technician
TLC Boat Service
09.2001 - 07.2013
Certification and Recertifications - Transom and Drives, EFI, Vodia, Electronic Vessel Control
Volvo Penta
Certification and Recertifications - MerCruiser Drives and Transoms, MerCruiser Systems, MerCruiser EFI 1, MerCruiser SmartCraft II and DTS, Inro to CDS Classes
Mercury University
Graduate - Automotive Technology
SAEC BOCES
Graduate -
Glens Falls High School
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