Joshua Pena
El Paso,TX
Summary
Proven Biomedical Equipment Technician with a track record of enhancing customer relationships and resolving complex issues, demonstrated during tenure at US Army. Expert in equipment maintenance and repair, blending technical skills with an outgoing personality to ensure high levels of client satisfaction. Excelled in problem-solving and professional demeanor, significantly improving service quality.
Overview
6
6
years of professional experience
Work History
Sale's Associate
Van's
08.2023 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Server
The Melting Pot
09.2021 - 02.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Biomedical Equipment Technician
US Army
07.2018 - 12.2020
- Provided validation, inspection, repairs and maintenance on clinical biomedical equipment.
- Maintained proper care and storage of diagnostic tools and equipment and tracked inventory.
- Documented service and repair procedures accurately and completely and submitted monthly reports to manager.
- Performed preventive maintenance for medical equipment.
- Maintained safe work environment and adhered to privacy regulations.
Education
Electrical Engineering
The University of Texas At El Paso
El Paso, TX12-2027
Skills
- Positive and professional
- Listening skills
- Problem-solving
- Professional demeanor
- Outgoing personality
- Relationship building
- Installing and repairing equipment
- Documenting service tickets
- Safety regulation compliance
- Electrical testing
- Equipment calibration
- Equipment troubleshooting
Languages
Spanish
Limited Working
Timeline
Sale's Associate
Van's
08.2023 - Current
Server
The Melting Pot
09.2021 - 02.2022
Biomedical Equipment Technician
US Army
07.2018 - 12.2020
Electrical Engineering
The University of Texas At El Paso
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