Joshua Perez
Homestead,FL
Summary
Registered Behavior Technician certified professional experienced in office administration and customer service. Supported clients through effective data collection and communication while managing stressful situations to meet children's needs. Pursued degrees in Criminal Justice and Philosophy, seeking an RBT role to enhance skills in Applied Behavior Analysis.
Overview
1
1
Certification
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Office Administrator
Calusa Campground
Key Largo, USA
08.2024 - Current
- Managed daily emails and customer communications to ensure timely responses and maintain positive relationships.
- Provided professional customer service by efficiently addressing questions, concerns, and requests, enhancing customer satisfaction.
- Maintained accurate records and documents to support administrative functions.
- Handled accounting-related tasks and assisted with record-keeping to ensure accuracy and compliance.
- Processed and distributed incoming and outgoing mail to ensure timely delivery.
- Assisted with sales processes and daily office operations to enhance productivity.
- Maintain professionalism and remain calm when handling stressful or challenging situations.
- Communicate effectively with customers, coworkers, and management.
Babysitting / Childcare Experience
02.2024 - Current
- Provided attentive and responsible care for children in a safe and supportive environment.
- Assisted children with daily routines and activities.
- Used patience and communication to respond to children’s needs and behaviors.
- Maintained a calm and responsible approach during challenging situations.
- Supported positive interactions and encouraged appropriate behavior.
- Communicated with parents regarding children’s activities, needs, and behavior.
Food Service / Server
Schnebly Winery
Homestead, USA
12.2022 - 01.2024
- Delivered professional and attentive service to customers, enhancing their dining experience in a fast-paced environment.
- Supported food service operations by maintaining a clean and organized work area, ensuring efficiency and safety.
- Facilitated effective communication with customers and coworkers, contributing to a seamless service experience.
- Worked effectively as part of a team during busy periods.
- Managed multiple responsibilities while maintaining accuracy and attention to detail.
Education
Bachelor of Arts - Criminal Justice, Philosophy
Florida International University
Miami, FL 08.2024 - 12.2026
Skills
- Administrative Support
- Data Collection & Documentation
- Accurate record keeping
- Professional customer communication
- Customer Service
- Written & Email Communication
- Organizational management
- Team Collaboration
- Attention to Detail
- Working Under Stress
- Bilingual
Certification
Registered Behavior Technician (RBT), 06/01/25
Training And Clearances
- CPR & First Aid
- HIPAA
- HIV/AIDS
- Infection Control
- OSHA
- Domestic Violence
- Zero Tolerance
- Direct Care
- Security Awareness
- Civil Rights
- AHCA Background Screening
- Local Police Background Screening
- Physical Examination
Timeline
Bachelor of Arts - Criminal Justice, Philosophy
Florida International University
08.2024 - 12.2026
Office Administrator
Calusa Campground
08.2024 - Current
Babysitting / Childcare Experience
02.2024 - Current
Food Service / Server
Schnebly Winery
12.2022 - 01.2024